Process Support Specialist
About The Position
Duties and Responsibilities: Understand and document current processes, workflows, and associated metrics. Analyze data to identify process improvement opportunities. Develop hypotheses for how potential improvements can be implemented and measured. Design and execute experiments to test the validity of hypotheses. Implement solutions that have been proven effective through experimentation. Train and support employees in the use of new or improved processes. Monitor process performance metrics to ensure that improvements are maintained over time. Prepare reports documenting process improvements and their impacts. Present findings and recommendations to senior management. Serve as a subject matter expert on process improvement methodologies. Stay up-to-date on best practices in process improvement and share knowledge with team members. Participate in process improvement initiatives across the organization.
Requirements
- Associates Required
- Associate or Bachelor's degree in business, healthcare, or a related field OR 3+ years of experience in process improvement, quality assurance, or a similar role.
- 3+ years of experience in process improvement, quality assurance, or a similar role.
Nice To Haves
- Bachelors Preferred
Responsibilities
- Understand and document current processes, workflows, and associated metrics.
- Analyze data to identify process improvement opportunities.
- Develop hypotheses for how potential improvements can be implemented and measured.
- Design and execute experiments to test the validity of hypotheses.
- Implement solutions that have been proven effective through experimentation.
- Train and support employees in the use of new or improved processes.
- Monitor process performance metrics to ensure that improvements are maintained over time.
- Prepare reports documenting process improvements and their impacts.
- Present findings and recommendations to senior management.
- Serve as a subject matter expert on process improvement methodologies.
- Stay up-to-date on best practices in process improvement and share knowledge with team members.
- Participate in process improvement initiatives across the organization.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
