Product Support - Process Support Specialist

Ziegler Caterpillar•Minneapolis, MN

10d•$27 - $32

About The Position

Ziegler CAT has an opening for a full-time Product Support Process Administrator provides administrative and technical support for parts, service, and warranty operations. This role ensures compliance with product support policies, assists users with system-related issues, and supports process improvements across multiple platforms. The position requires strong organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.

Requirements

Associate degree required, bachelor’s degree preferred.
1–3 years of administrative or user support experience.
Strong written and verbal communication skills.
Proficiency in Microsoft Office and D365.
Ability to thrive in a fast-paced work environment.
Excellent organizational skills and attention to detail.
Problem-solving, efficiency, planning and organization, teamwork, and adaptability.

Responsibilities

Provide support to parts, service, and warranty operations personnel.
Receive, investigate, and resolve all product support “help” calls promptly.
Submit daily, weekly, and monthly reporting jobs and distribute output.
Retrieve and analyze system data for various users to support decision-making.
Create and maintain product support summaries and documentation.
Maintain and update the SharePoint site for product support resources.
Review and track project status; communicate updates to management.
Deliver training in one-on-one, group, or virtual (Teams) settings on existing and new systems.
Assist in system upgrade testing prior to production implementation.
Develop and maintain documented procedures and processes for product support.
Perform branch reviews and provide feedback for process improvements.
Assist in developing and communicating new user procedures.
Participate in new software and process rollouts.
Collaborate effectively with team members and leadership.
Complete special projects and other duties as assigned.

Benefits

Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
Competitive pay
Paid time off (PTO) – 15 days to start
401(k) contributions & match
STD & LTD Insurance, FSA & EAP
Ongoing training
Advancement opportunities
Safe, clean, and friendly work environment