Process Improvement Engineer

American Credit Acceptance•Spartanburg, SC

2d•Onsite

About The Position

The Process Improvement Engineer is responsible for documenting and mapping current state business processes at ACA and then documenting future state processes to improve efficiencies, reduce waste, and enhance agent utilization. This role involves working with all functional groups across ACA to ensure consistent process documentation using standard templates and methodologies, and establishing proper documentation controls. The position includes industrial and process engineering duties focused on evaluating systems, procedures, and best practices.

Requirements

Bachelor’s Degree in Industrial Engineering, Process Engineering, Systems Engineering, Business, Math, Economics, Finance, Statistics, or Information Technology.
2+ years process improvement experience in manufacturing or 1+ years process improvement experience in a non-manufacturing (digital) industry (finance, insurance, health, etc.).
Professional experience in Process Mapping and Documentation.
Ability to map existing processes and identify opportunities for improvement.
Ability to document in detail and accurately business processes.
Experience with creating documentation related to processes, including flow charts, swim lane diagrams, procedural and policy documents.
Demonstrated excellence in working effectively as an individual and as part of a team.
Ability to multi-task and work in a deadline driven environment.
Excellent interpersonal, written, and verbal communication skills.

Nice To Haves

GPA of 3.5 or higher.
Experience in Auto-Finance or Financial Services.
Master's degree (MBA, Industrial Engineering, Information Management).

Responsibilities

Ensure existing current state documentation for all servicing related processes is complete.
Consolidate all process related documents from various functions including Training, Ops, Compliance etc.
Capture pain points related to efficiencies and errors etc. with current state processes.
Participate in brainstorming sessions around process improvement on current state processes.
Evaluate provided benchmark processes or other documentation for fit within ACA
Make recommendations towards future state processes engaging with various business functions to verify new process will solve current state pain points
Document future state processes for all servicing related processes.
Create workflows and worklists in SPECTRUM
Support Servicing Strategy group on project execution (e.g. reports)
Capture any business requirements for items (e.g. interfaces, letter templates)