Process Improvement Consultant II

OU Health•Oklahoma City, OK

About The Position

General Description: The Process Improvement Consultant II will drive the optimization of clinical workflows and operational processes OU Health. The consultant will work closely with healthcare providers, administrators, and staff to identify inefficiencies, implement evidence-based improvements, and support the center’s goals for patient care quality, safety, and operational efficiency. This role coaches and mentors process improvement efforts that are moderate level of difficulty, mentors junior staff and engage directly with leaders to drive change.

Requirements

Bachelor’s degree in healthcare administration, nursing, business, industrial engineering, or related field required.
3-5 years of experience in process improvement required.
Proven experience leading 8 Step, Lean, Six Sigma, or similar projects focused on clinical operations.
Ability to utilize data in storytelling to gain support from leaders and stakeholders
Strong analytical and data visualization skills.
Ability to lead cross-functional teams in a healthcare setting.
Excellent communication, facilitation, and presentation skills.
Advanced Microsoft Office skills with heavy emphasis in MS Excel, Word, PowerPoint as well as Visio
Proficiency in data analysis, process mapping, root cause analysis, and other process improvement tools
Ability to manage multiple projects and meet deadlines in a fast-paced environment.
Ability to influence and facilitate change at multiple levels of the organization
Understanding of hospital operations, clinical workflows and regulatory requirements

Nice To Haves

Master’s degree preferred (e.g., MBA, MPH, MHA).
Experienced in a healthcare or clinical setting preferred.
Experience working in an academic medical center or large hospital system preferred.
Lean Six Sigma preferred.
PMP certification or similar preferred.

Responsibilities

Lead and execute multi-departmental or cross functional process improvement initiatives utilizing 8 step, lean, lean six sigma or similar methodologies
Collaborate with physicians, nursing staff, and administration to identify performance gaps, root causes, and opportunities for improvement.
Analyze workflows, data, and key performance indicators (KPIs) to pinpoint inefficiencies and areas for optimization.
Facilitate workshops and training sessions to educate staff on process improvement tools and techniques.
Develop process maps, value stream analyses, and other documentation to capture current and future state workflows.
Assist in designing and maintaining dashboards to track project outcomes, performance metrics, and sustainability.
Provide ongoing support to ensure that new processes are integrated and standardized
Partner with leadership to align process improvement efforts with the organizational strategic goals.
Monitor the outcomes of improvement projects and ensure that gains are sustained over time.
Stay current on best practices in healthcare operations and process improvement methodologies.
Coaches and mentors junior consultants and staff in improvement methodologies and tools.