Process Improvement Analyst

AAA Mid-Atlantic•Lexington, KY

3d•Hybrid

About The Position

AAA Club Alliance is seeking a Process Improvement Analyst to join our team. This position may be based in Wilmington, DE, Lexington, KY, or Cincinnati, OH. This is a position is hybrid and required to work on-site Tuesday, Wednesday, and Thursday. Process Improvement Analyst responsibilities are: Conduct targeted large scale process improvement initiatives to determine how these processes can be completed in an effective, efficient and cost effective/saving manner. Perform data gathering, process mapping, root cause analysis and performance trending in order to develop appropriate process improvement recommendations. Design, develop, and execute processes or projects and work with process owners or project team members throughout all phases of planning, implementation and control. Obtain appropriate sign-off of process maps and detailed requirements analysis from business representatives. Maintain dashboard of process improvement initiatives including but not limited to determining the fiscal impact of recommended efforts, measured impact and recognizing/quantifying success. Document findings and improvements on a project by project basis reflecting revised or new operational and systematic processes. Use data to make recommendations to continue or terminate the effort as appropriate. Interview various stakeholders including contractors to ensure all aspects of the process inputs are captured. Assist in the development and presentation of challenge process workshops or other such Total Quality Management or process improvement sessions that enhance the Automotive Solutions’ understanding, support and engagement of a disciplined approach to process improvement.

Requirements

Associate degree or equivalent in Business or related field and two (2) years of experience working as part of process/ project team.
3 – 5 years of relevant experience with business analysis work for business process improvements.
Possess and maintain a valid driver’s license with a satisfactory driving record and have the ability to travel.
Excellent organizational, interpersonal, facilitation and communication skills (oral, written and presentation) to enable accurate completion of assignments and constructive interaction with others.
Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Internet.
Effective project management skills.
Experience with flow modeling visualization tools (ie: Visio); Demonstrated ability to document work flows and requirements effectively.
Knowledge of change management methodology.

Nice To Haves

Formal Six Sigma or Lean Six Sigma Green Belt or other Process Improvement methodology certification preferred, with expectation that the certification would be complete within 1 year.

Responsibilities

Conduct targeted large scale process improvement initiatives to determine how these processes can be completed in an effective, efficient and cost effective/saving manner.
Perform data gathering, process mapping, root cause analysis and performance trending in order to develop appropriate process improvement recommendations.
Design, develop, and execute processes or projects and work with process owners or project team members throughout all phases of planning, implementation and control.
Obtain appropriate sign-off of process maps and detailed requirements analysis from business representatives.
Maintain dashboard of process improvement initiatives including but not limited to determining the fiscal impact of recommended efforts, measured impact and recognizing/quantifying success.
Document findings and improvements on a project by project basis reflecting revised or new operational and systematic processes.
Use data to make recommendations to continue or terminate the effort as appropriate.
Interview various stakeholders including contractors to ensure all aspects of the process inputs are captured.
Assist in the development and presentation of challenge process workshops or other such Total Quality Management or process improvement sessions that enhance the Automotive Solutions’ understanding, support and engagement of a disciplined approach to process improvement.

Benefits

A competitive salary commensurate with experience
Annual Bonus + Annual Merit Increase Eligibility
Hybrid schedule available
Health & Life Insurance
3+ weeks of paid time off accrued during your first year
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year