Process Excellence Manager, Order Management (OM) - Global Process Owner (GPO)

Pure Storage•Lehi, UT

3d•$94,000 - $143,000•Onsite

About The Position

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE You will be the global leader in transforming our end-to-end Order Management (OM) processes. This is your chance to drive significant automation, optimization, and structural improvement across our entire Order-to-Cash lifecycle. You will partner with executive leadership and cross-functional teams to build scalable, world-class processes designed for the future. If you are passionate about process excellence, leveraging AI/RPA, and influencing global operations, this high-impact, individual contributor role is for you.

Requirements

Experience & Expertise: 5+ years of hands-on experience in Order Management, Global Operations, or Process Optimization/Excellence, with proven experience implementing order automation, EDI, or AI-enabled workflow tools.
Process Certification: A required Lean Six Sigma or process improvement certification, with Green Belt or higher preferred.
Technical Acumen: Strong experience with Business Process Management (BPM), process design & mapping, cross-functional project management, and significant experience utilizing ERP/CRM systems (e.g., Salesforce, SAP, NetSuite).
Leadership & Influence: Demonstrated ability to lead through influence, drive large-scale transformation across diverse teams, and articulate complex issues into clear, actionable recommendations for executive stakeholders.
Education: Bachelor’s degree in Business, Supply Chain, or a related field.

Responsibilities

Lead the Vision: Architect and implement scalable, efficient OM processes globally, focused on enhancing customer and stakeholder experience, and prepare for future company growth initiatives.
Drive Transformation & Automation: Utilize process improvement methodologies (Lean Six Sigma) to identify, design, and implement major enhancements, including the roll-out of EDI, AI/RPA workflows, and other order automation tools.
Own Business Process Management (BPM): Collaborate with OM business owners to document, maintain, and continuously evolve the global OM service catalog, policies, and workflows, ensuring compliance with SOX and internal controls.
Influence & Coach: Indirectly lead, coach, and energize the Order Management team and key cross-functional stakeholders (e.g., Sales Ops, Finance, IT) through transformative change, acting as the OM project manager for strategic initiatives.
Measure & Report: Define, baseline, and monitor key process health metrics (cost, quality, time) to improve overall process maturity and provide executive-level reporting on project status and transformational progress.
Partner on Systems: Act as a critical liaison with IT teams, driving requirement creation and UAT for system enhancements, and partnering with the Order-to-Cash Process Manager on major ERP implementation efforts.