Proactive Solutions Specialist
About The Position
24/7 Roadside Assistance is a core service offering for Penske's contract and rental customers. The Proactive Diagnostic Specialist is primarily responsible for coordinating and executing assignments to support the newly created Proactive Solutions (ProS) Call Center. Through the integration of analytics, maintenance history, and other relevant considerations, this role will provide the needed timely actions to impact increased vehicle breakdown prevention. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Responsibilities
- Customer Communications - Engage in customer communications daily via email and phone. communications are focused around proactive notifications towards the need for vehicle maintenance with varying severity and urgency.
- Documentation - Provide appropriate documentation of each scenario identified that requires action. Documentation will primarily exist in the internal systems of record, as well as other normal communication channels (outlook, etc..).
- Field Maintenance Engagement - Proactively communicate and schedule service with appropriate field maintenance associates. Develop reliable approach, rapport, and follow-up.
- Real-time problem solving - Assess the current state of a specific process or scenario that requires action to mitigate risk or assure success. Develop and execute immediate actions (today); review results of immediate actions with Supervisor / Team and discuss lessons learned.
- Other projects as assigned by the supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
