ProActive Living Specialist (PALS)

Kubat HealthCare•Omaha, NE

14d

About The Position

The customer service representative will take incoming calls as necessary to assist their customers service over the phone to ensure patients receive their recurring medical supplies and equipment in a timely manner. RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO): Greet patients in a prompt, professional and courteous manner over the phone and in person Call, email and text patients and customers. Answer calls, emails and texts to determine medical supply reorder needs and answer questions Assist patients with product selection based on need, insurance coverage and medical documentation Assist customers to create and submit reoccurring supply orders for approvals Enter patient information into the company's operating system; obtain and verify appropriate insurance information Develop a thorough knowledge of medical supply and equipment coverage guidelines for all qualifying insurances and apply accordingly when processing customer orders Work with patients and third-party vendor to collect payments Maintain the ProActive Living resupply list accurately and timely Regular and reliable attendance Other duties as assigned The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Requirements

High school diploma or equivalent experience
Microsoft Office Outlook experience
Excellent customer service, verbal and written communication skills
Strong organizational and time management skills
Must be able to maintain confidentiality
Ability to use multiple computer programs and operating systems
Positive attitude and willingness to adapt to change
Excellent attention to details with good follow-through
Strong ability to work independently along with being a solid team player

Nice To Haves

One to three years customer service experience
Knowledge of medical terminology
Microsoft Teams, Excel and Word experience
Bi-lingual (English/Spanish)

Responsibilities

Greet patients in a prompt, professional and courteous manner over the phone and in person
Call, email and text patients and customers.
Answer calls, emails and texts to determine medical supply reorder needs and answer questions
Assist patients with product selection based on need, insurance coverage and medical documentation
Assist customers to create and submit reoccurring supply orders for approvals
Enter patient information into the company's operating system; obtain and verify appropriate insurance information
Develop a thorough knowledge of medical supply and equipment coverage guidelines for all qualifying insurances and apply accordingly when processing customer orders
Work with patients and third-party vendor to collect payments
Maintain the ProActive Living resupply list accurately and timely
Regular and reliable attendance
Other duties as assigned