Private Pay Collections Specialist

Legacy Health Services • Parma, OH

49d

About The Position

Legacy Health Services seeking a diligent and professional Collections Specialist to manage and resolve private pay account balances at the corporate level. This role is essential for maintaining the financial health of our organization and requires a blend of investigative skill, precise documentation, and tactful communication with residents and their families. If you possess a strong background in A/R and are ready to take ownership of complex accounts, we invite you to apply. 🎯 Core Focus Areas: What You'll Be Doing As the Private Pay Collections Specialist, you will manage the full cycle of corporate collections for private accounts, focusing on resolution and process integrity: Account Resolution & Research: Conduct detailed account reviews and comprehensive research (including skip tracing, property searches, and estate filings) to efficiently resolve complex outstanding balances. Professional Communication: Initiate and manage professional collection calls and correspondence with residents, families, and responsible parties to establish and monitor payment arrangements, promissory notes, or voluntary liens. Compliance & Strategy: Participate in A/R review meetings, audit facility collection activities for adherence to company policy, and provide updates on collection progress and risk accounts to management. System Integrity & Documentation: Ensure the timely and accurate documentation of all collection activities, payment processing, and meeting outcomes within company systems. Facility Support: Provide expert assistance and support to facility Business Office Managers regarding private pay collection best practices.

Requirements

• Experience: 2+ years of demonstrated experience in collections, billing, or accounts receivable, preferably within the healthcare or long-term care industry.
• Skills: Proven organizational and time management abilities, coupled with excellent communication and professional negotiation skills.
• Technical Proficiency: Competence in the Microsoft Office Suite and experience using A/R or billing software.
• Education: High school diploma or equivalent is required.
• Professionalism: High attention to detail and a commitment to handling sensitive

Nice To Haves

• Associate or Bachelor’s degree in Business or Finance preferred.

Responsibilities

• Account Resolution & Research: Conduct detailed account reviews and comprehensive research (including skip tracing, property searches, and estate filings) to efficiently resolve complex outstanding balances.
• Professional Communication: Initiate and manage professional collection calls and correspondence with residents, families, and responsible parties to establish and monitor payment arrangements, promissory notes, or voluntary liens.
• Compliance & Strategy: Participate in A/R review meetings, audit facility collection activities for adherence to company policy, and provide updates on collection progress and risk accounts to management.
• System Integrity & Documentation: Ensure the timely and accurate documentation of all collection activities, payment processing, and meeting outcomes within company systems.
• Facility Support: Provide expert assistance and support to facility Business Office Managers regarding private pay collection best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees