Private Bank Operations Support Analyst

Citizens • Johnston, RI

4h

About The Position

The mission of the Private Bank Operations is to provide a best-in-class
experience for Private Bank clients and the colleagues that support them.  The
group has functions that encompass Fraud, Client Onboarding, and Client
Experience for Consumer, Commercial and Business Banking Products.  As a Support
Analyst in PB Ops you will partner across Business lines to drive initiatives
and help manage surges in these key functions.  Although you will work within
established procedures, you will be expected to drive continuous improvement
activities and evidence problem solving skills to identify root cause challenges
and create plans to address with support of the management team. Your goal is to
ensure that requests are processed timely, accurately, and completely to ensure
a positive customer experience and to mitigate risk. You will be expected to
encourage collaboration with colleagues and other teams to achieve these
objectives, acting as an example for other team members to follow.

Requirements

• Self-motivated, dependable, adaptable, and detail-oriented individual with strong analytical, writing, and organizational skills.
• Excellent written and verbal communication.
• Skilled at monitoring, reviewing, and analyzing account activity to identify trends and share those with leadership.
• Experience with money movement applications
• Ability to work independently and multi-task in a fast paced, ever-changing environment.
• Strong organization and time management skills
• Willingness to assist with special projects and accept new responsibilities.
• High School or equivalent degree required; bachelor's degree preferred.
• 3+ years of experience in financial services or financial experience preferred
• 3+ years required of Banking, Professional experience in analysis and/or financial services industry preferred.

Responsibilities

• Gain working understanding of applications across Client Onboarding, Client Experience, and Fraud Operations within Private Bank Ops
• Focus execution within defined processing parameters as processes are expected to be completed timely, accurately with focus on attention to detail. Ensure procedures and SOPs are adhered to when performing your work, as measured through quality checks by management/team leader.
• Exceed customer expectations, by doing the right thing, and working together. Respond to internal/external customer inquiries within 24 hours. Escalate issues to management within 24 hours or raise at daily huddles. Suggest customer experience improvement opportunities as you identify them. Demonstrate ability and willingness to drive these to completion.
• Thoroughly understand and comply with regulatory requirements that impact your work including state and federal laws.
• Escalate risk issues to management immediately.
• Perform your daily responsibilities leading by example and demonstrate attributes expected of an emerging leader. Always display a professional and positive attitude with all your interactions, as measured by customer/stakeholder feedback and manager observations.
• Other duties and responsibilities may be assigned, according to the needs of the Business Line

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED