Operations Analyst - Retail Bank Operations

PNC • Pittsburgh, PA

4d • Onsite

About The Position

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As an Operations Analyst within PNC's Retail Bank Operations organization, you will be based in Pittsburgh, PA.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

Requirements

• Works independently at times and with team members for performing daily duties.
• Works cooperatively with team and other service partners.
• Ability to multi-task, adapt to a fast paced environment and prioritize duties.
• Detail oriented
• Communicate effectively with service partners bank wide
• Can follow direction and assist others in achieving results
• Process Bulk Print requests.
• Prepare and mail documents to bank clients for various service partners.
• Process debits/credits in a teller like setting
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.
• Typically <1 year of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Nice To Haves

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)
• Accuracy and Attention to Detail
• Effective Communications
• Managing Multiple Priorities
• Operational Functions
• Problem Management Process
• Process Management
• Products and Services
• Standard Operating Procedures

Responsibilities

• Executes routine transactions/processes of varying risk and financial value utilizing standard policies and procedures.
• May have specific responsibility for a specialized product or functional area.
• Identifies and escalates exceptions.
• Partners internally with service partners to route calls, documents or other action items to complete transactions.
• May interact with external customers to complete transactions.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Confirms equipment is operational, if applicable.
• Provides responses and documentation to inquiries and ad hoc requests for a specialized product or function.
• Provides feedback on workflow and work received.
• May participate in process improvement projects.
• May assist in training and onboarding of new hires.
• Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures.
• May participate in risk mitigation activities and view reports to identify exceptions, monitor quality and ensure compliance.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed