Business Analyst Senior- Retail Bank Operations

PNC Bank • Denver, CO

13d • $64,000 - $111,800 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analyst Senior within PNC's Retail Banking Operations- Business Information Management team, you will be based in Denver, Colorado. The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. The following skill sets and experience are required: Technical and Analytical Skills Advanced Data Analysis: Ability to analyze complex data sets, identify trends, and draw actionable insights. Business Process Modeling: Experience in mapping, analyzing, and improving business processes using standard modeling techniques. Requirements Gathering: Proficiency in eliciting, documenting, and managing business and technical requirements from stakeholders. Reporting Tools: Familiarity with business intelligence and reporting tools such as Tableau, Power BI, or similar platforms. SQL and Data Querying: Ability to write and optimize SQL queries for data extraction and analysis. Project Management: Understanding of project management methodologies (Agile, Waterfall) and experience working in project teams. Business Acumen Financial Services Knowledge: Understanding of banking products, services, and regulatory requirements. Strategic Thinking: Ability to align analysis and recommendations with organizational goals and strategies. Problem-Solving: Strong critical thinking skills and the ability to develop innovative solutions to complex business challenges. IRA and 529 Account Support: Candidates should demonstrate knowledge of Individual Retirement Accounts (IRA) and 529 College Savings Plans, including regulatory compliance, account management, and reporting requirements. Experience in supporting these account types, resolving customer inquiries, and ensuring operational accuracy is highly valued. Familiarity with relevant financial regulations and industry best practices for both IRA and 529 accounts is preferred. Communication and Interpersonal Skills Stakeholder Management: Experience interacting with business leaders, technical teams, and end users to ensure project alignment and successful outcomes. Presentation Skills: Ability to present findings, proposals, and reports clearly and persuasively to diverse audiences. Collaboration: Strong teamwork skills, including the ability to work effectively in cross-functional teams. Documentation: Skill in creating clear, concise, and comprehensive documentation for technical and non-technical audiences. Additional Desired Qualifications Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field (Master’s preferred). Certifications: Professional certifications such as CBAP (Certified Business Analysis Professional), PMI-PBA (Professional in Business Analysis), or equivalent are often preferred. Experience: Several years of experience in a business analyst role, preferably within the banking or financial services industry. Technical Adaptability: Willingness and ability to quickly learn new systems, tools, and technologies as required by the role. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Advanced Data Analysis: Ability to analyze complex data sets, identify trends, and draw actionable insights.
• Business Process Modeling: Experience in mapping, analyzing, and improving business processes using standard modeling techniques.
• Requirements Gathering: Proficiency in eliciting, documenting, and managing business and technical requirements from stakeholders.
• Reporting Tools: Familiarity with business intelligence and reporting tools such as Tableau, Power BI, or similar platforms.
• SQL and Data Querying: Ability to write and optimize SQL queries for data extraction and analysis.
• Project Management: Understanding of project management methodologies (Agile, Waterfall) and experience working in project teams.
• Financial Services Knowledge: Understanding of banking products, services, and regulatory requirements.
• Strategic Thinking: Ability to align analysis and recommendations with organizational goals and strategies.
• Problem-Solving: Strong critical thinking skills and the ability to develop innovative solutions to complex business challenges.
• IRA and 529 Account Support: Candidates should demonstrate knowledge of Individual Retirement Accounts (IRA) and 529 College Savings Plans, including regulatory compliance, account management, and reporting requirements. Experience in supporting these account types, resolving customer inquiries, and ensuring operational accuracy is highly valued. Familiarity with relevant financial regulations and industry best practices for both IRA and 529 accounts is preferred.
• Stakeholder Management: Experience interacting with business leaders, technical teams, and end users to ensure project alignment and successful outcomes.
• Presentation Skills: Ability to present findings, proposals, and reports clearly and persuasively to diverse audiences.
• Collaboration: Strong teamwork skills, including the ability to work effectively in cross-functional teams.
• Documentation: Skill in creating clear, concise, and comprehensive documentation for technical and non-technical audiences.
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.

Nice To Haves

• Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field (Master’s preferred).
• Certifications: Professional certifications such as CBAP (Certified Business Analysis Professional), PMI-PBA (Professional in Business Analysis), or equivalent are often preferred.
• Experience: Several years of experience in a business analyst role, preferably within the banking or financial services industry.
• Technical Adaptability: Willingness and ability to quickly learn new systems, tools, and technologies as required by the role.
• Business Needs
• Business Processes
• Data Analytics
• Decision Making
• Management Reporting
• Prioritization
• Waterfall Model
• Analytical Thinking
• Business Assessment
• Consulting
• Effectiveness Measurement
• Information Capture
• Modeling: Data, Process, Events, Objects
• Problem Solving
• Process Management
• Project Management
• Requirements Analysis
• Software Product Business Knowledge

Responsibilities

• Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.
• Provides consultation to clients on business designs, problem solving and business analysis to support project management.
• Develops and maintains of all applicable policy and procedure documentation.
• Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes.
• Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
• May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level