Printer/Operator - Output Processing

MetLife • Clarks Summit, PA

5d • Onsite

About The Position

This role is responsible for IT operations for the print team and sets-up and operates MICR printers, check inserters, folders, and copiers and ensures all outputs are inspected for quality and accuracy and that counts are exact at all times. Will ensure problems are reported to management in timely fashion, assisting in resolution of problems and ensuring internal & external partners receive great customer service via phone, email, and in person.

Requirements

• HS Diploma
• Position includes pushing, pulling, lifting. Lifting can be from 20lbs to 50 lbs. Position is considered light industrial.

Nice To Haves

• Prior printer / output processing experience preferred
• Knowledge of check reconciliation and check reprint processes through UCRS/MCRS CICS application.
• Demonstrated experience in making sound decisions, when necessary, to ensure all commitments are met. Will take corrective action with all problems encountered and see that all Trouble Report tickets are properly written and closed on all hardware and software problems.
• Has a detailed knowledge of all check processing guidelines issued by MetLife Treasury Operations.

Responsibilities

• Properly sets up and operates MICR Printers, check inserters, folders, copiers. Able to process checks from LNET, Paybase and CA Deliver, IP check printing applications.
• Time management while maintaining consistent quality and accuracy. All Output counts must be exact at all times.
• Ensures problems are immediately reported to the Area Supervisor and / or management.
• Handles requests for special check processing with quick, precise response. Able to accurately match Administrative personnel labels with quality control sheets.
• Keeps accurate and precise counts on all log sheets of all checks printed, inserted, presort and special handling.
• Maintains all required meter logs, reconciliation logs, postage reports, check inventory logs, District Office & IA mail logs, and check statement logs accurately.
• Has thorough understanding of all procedures dealing with MA&H cancellations. This includes matching, notarizing, mass certified, and affiant responsibilities. Also prepares spoiled postage reports and meter replenishments.
• Answers phone politely and responds professionally to all requests from internal and external customers.

Benefits

• Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families.
• We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
• We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees