Print Production Copy Center Associate

Computer Task Group, Inc•Springfield, OH

1d•$22 - $22•Onsite

About The Position

Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing). Tasks and activities are defined and routine. Ability to lift up to 50 pounds. Point of contact to receive, review, and electronically log customer jobs. Operate standard finishing equipment (e.g., paper cutters, inserters, laminating, hole punchers). Operate office/production equipment (printer, copier, fax, scan). Apply asset tags to office equipment and update database. Track and coordinate the move, add, or change of office equipment assets at customer accounts. Clean and maintain office equipment when necessary. Process and distribute incoming and outgoing faxes; log for billing purposes. Process basic forms and update information using a PC. Wrap, pack, label, and ship finished product. Collect and submit meter reads. Maintain appropriate supply inventory; distribute supplies as required. Problem solve issues to complete production, delivery, and output requirements. Perform quality inspection before, during, and after output of each production run. Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided. Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications. Operate high volume printers and copiers. Estimate, schedule, and track incoming production jobs. Track and store jobs as customer requires for reuse at a future date, including file back-up. Inspect files for problem areas, including fonts, image resolution, and image registration. Index electronic materials to media such as CD-ROM, disk, or tape for reproduction and distribution. Integrate variable data files into printed format using templates provided. File/document conversion (utilizing standard software). Perform operator maintenance on equipment. Maintain reporting logs and information for billing. Perform minimal training to customer end-users on equipment. May develop work processes or templates. May operate high volume folding and inserting mail equipment.

Requirements

Demonstrated computer skills.
Functional knowledge of PC (keyboard functions, mouse, etc.).
Intermediate use of MS Office (Word, Excel, PowerPoint), Web, Internet, and Intranet:
Create spreadsheets, use standard formulas, sort, filter, and create graphs.
Import/export information; embed files into applications.
Move data between Word and Excel.
Ability to use/locate devices (drives, files, printers) attached to network.
Ability to send and receive emails, find, open, save documents and files, perform data entry.
Basic math skills (division, multiplication, percentages).
Demonstrated business maturity and professionalism.
First responders: basic use of MS Office for reporting in Excel, web access knowledge, proficiency in PC connectivity to printers, printer configuration (setting default parameters).
Minimum 1 year in a Customer Service environment.
Minimum: High School Diploma or equivalent.
Required: Post high school technology training or experience.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Responsibilities

Receive, review, and electronically log customer jobs.
Operate standard finishing equipment (e.g., paper cutters, inserters, laminating, hole punchers).
Operate office/production equipment (printer, copier, fax, scan).
Apply asset tags to office equipment and update database.
Track and coordinate the move, add, or change of office equipment assets at customer accounts.
Clean and maintain office equipment when necessary.
Process and distribute incoming and outgoing faxes; log for billing purposes.
Process basic forms and update information using a PC.
Wrap, pack, label, and ship finished product.
Collect and submit meter reads.
Maintain appropriate supply inventory; distribute supplies as required.
Problem solve issues to complete production, delivery, and output requirements.
Perform quality inspection before, during, and after output of each production run.
Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided.
Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications.
Operate high volume printers and copiers.
Estimate, schedule, and track incoming production jobs.
Track and store jobs as customer requires for reuse at a future date, including file back-up.
Inspect files for problem areas, including fonts, image resolution, and image registration.
Index electronic materials to media such as CD-ROM, disk, or tape for reproduction and distribution.
Integrate variable data files into printed format using templates provided.
File/document conversion (utilizing standard software).
Perform operator maintenance on equipment.
Maintain reporting logs and information for billing.
Perform minimal training to customer end-users on equipment.
May develop work processes or templates.
May operate high volume folding and inserting mail equipment.