Print Production Associate-Legal
About The Position
Essential Functions: Perform basic copying, faxing, printing, and scanning functions. Perform basic device cleaning and replacement of operator-accessible parts and consumables per equipment specifications. Proactively manage consumables and supplies using the Days of Supply calculator. Maintain on-site operator replaceable parts inventory. Collect equipment meter information and submit for billing purposes. Perform basic equipment problem diagnosis. Serve as the primary customer contact for equipment support and service. Coordinate Move/Add/Change (MAC) process. Perform data entry for activity and asset tracking. Provide ongoing end-user training on equipment. Act as the point of contact for equipment removal and delivery. Contact service as required (Xerox and 3rd party). Utilize Xerox web-based applications as required. Drive as required for duties. Download and install printer drivers on end-user equipment. Perform printer mapping to PC as required. Escalate printer network issues to the appropriate resource. Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions. Manage and maintain on-site parts inventory using PM4. Ensure SLAs are adhered to per SOW. Physical device management and control. Device configuration (enter IP address, scanning templates, user access levels, scan to file/email, etc.). Monitor and apply current patches. Manage non-Xerox devices as required. Perform remote device monitoring and remote solve (Xerox Device Management). Identify and promote Xerox Office Solutions.
Requirements
- Network connectivity knowledge (device management, print queue, print driver management).
- Ability to utilize competitive product and network management tools as required.
- Ability to download and install files (fonts, drivers, etc.) from internet sites; open, complete, save, and print internet forms.
- Ability to perform mail merges.
- Intermediate knowledge of MS Word or equivalent: insert images, create/manage tables and columns, edit headers/footers, create forms, manage multiple sections.
- Intermediate knowledge of MS Excel or equivalent: navigate multiple worksheets, create charts/graphs, use basic math functions, create basic formulas.
- Working knowledge of MS PowerPoint or equivalent: open/create basic presentations, print using different options.
- Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion, or graphic arts applications).
- Basic knowledge of network operations (e.g., adding or deleting a network printer).
- Ability to recognize PC-to-printer connectivity.
- Basic knowledge of Digital Front Ends.
- Functional knowledge of MAC when required by client.
- Knowledge of the legal process.
- 1-2 years of relevant experience resolving customer and equipment printing issues.
- Minimum High School diploma or equivalent.
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Responsibilities
- Perform basic copying, faxing, printing, and scanning functions.
- Perform basic device cleaning and replacement of operator-accessible parts and consumables per equipment specifications.
- Proactively manage consumables and supplies using the Days of Supply calculator.
- Maintain on-site operator replaceable parts inventory.
- Collect equipment meter information and submit for billing purposes.
- Perform basic equipment problem diagnosis.
- Serve as the primary customer contact for equipment support and service.
- Coordinate Move/Add/Change (MAC) process.
- Perform data entry for activity and asset tracking.
- Provide ongoing end-user training on equipment.
- Act as the point of contact for equipment removal and delivery.
- Contact service as required (Xerox and 3rd party).
- Utilize Xerox web-based applications as required.
- Drive as required for duties.
- Download and install printer drivers on end-user equipment.
- Perform printer mapping to PC as required.
- Escalate printer network issues to the appropriate resource.
- Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions.
- Manage and maintain on-site parts inventory using PM4.
- Ensure SLAs are adhered to per SOW.
- Physical device management and control.
- Device configuration (enter IP address, scanning templates, user access levels, scan to file/email, etc.).
- Monitor and apply current patches.
- Manage non-Xerox devices as required.
- Perform remote device monitoring and remote solve (Xerox Device Management).
- Identify and promote Xerox Office Solutions.
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What This Job Offers
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
