Print Production and Customer Service Specialist
About The Position
At AlphaGraphics, we don't just print; we solve problems. We are a fast-paced center where high-quality craftsmanship meets top-tier customer service. We’re looking for someone who enjoys everything from working with both new and current clients and loves the satisfaction of a perfectly finished print job as much as they enjoy building client relationships. This is a Combination Production/Customer Service position. You won't be stuck behind a desk or hidden in a warehouse. You will be integral to the success of the shop. This is a high-energy role where you touch everything with the team from the first "hello" to the final delivery to the client.
Requirements
- Print Experience: 1–2 years in a print shop, sign shop, or copy center is highly preferred. You should already know your way around a printer and the software used to create printed materials.
- The "Juggler" Mindset: You can pivot from an equipment challenge to a friendly phone call without losing your cool.
- Attention to Detail: You’re the person who notices a 2mm margin error from across the room.
- Reliability: We’re a small, tight-knit team. We need someone who "owns" their day and shows up ready to deliver success.
Nice To Haves
- Tech Savvy: Experience using software from companies like Adobe Creative Suite, Affinity or others used to create documents for printing is a big plus.
Responsibilities
- Be the one of the main points of contact for both new clients and long-term business accounts.
- Translate "ideas" into "specs” consulting with clients on paper stocks, finishes, and timelines.
- Manage the intake process using our MIS Software, ensuring every detail is captured for a flawless result.
- Work with the production team members to deliver first-class results and ability to step in to run projects when needed.
- Able to operate digital print equipment with an eye for color accuracy and alignment.
- Able to master the finishing touch: cutting, laminating, folding, scoring, and mounting.
- Maintain a "zero-defect" mindset—catching errors before they reach the customer's hands.
- Collaborate with the Production Manager to synchronize production schedules.
- Engage local and national delivery services to ensure clients get their projects when and where they need them.
Benefits
- Bonus Program
- Transit Pass
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
