Principle Program Manager, NA Quality

Amazon • Burbank, CA

3d

About The Position

The NA Quality team is seeking a qualified Principal Program Manager (PPM) to
drive FC Controllable Concessions reduction improvements in NACF. In this role,
you will partner with operations and centralized program teams as a Concessions
PPM owning network wide projects that span a broad spectrum of multifunctional
aspects of the business.
The Principal Program Manager role will challenge you to push boundaries and
lead transformative innovation while having the autonomy to make rapid
data-driven decisions and invent on behalf of the Quality team and Concessions
stakeholders. In this role, you will work cross-functionally with members from
various teams, including Operations, Amazon Fulfillment Technologies (AFT),
Amazon Robotics, Advanced Technology, ACES, Finance, Seller Experience teams,
Customer Service, Vendor Management, etc. to deploy solutions at scale. This
role is responsible for identifying and prioritizing roadmap strategies and
opportunities across multiple VP-level organizations. This includes Global
Fulfillment Chain-ACES, QuBIT, World Wide FBA, Supply Chain Optimization
Technology, Seller Support Services, and North America Customer Fulfillment,
Customer Service, MSP, NCRC and Defect Prevention & Reconciliation.
This role acts as a single-threaded-leader responsible for owning NA Quality’s
programmatic approach to reduce costs associated with FC Controllable
Concessions. This includes leading programs solving upstream partner challenges
that are can be architectural and operational in nature with no strategy
defined. This position is expected to operate independently. As part of this, to
understand problems effectively, this role requires the ability to identify
risks and opportunities in strategies, and organizational structure. This
position is be responsible for making tradeoff decisions across multiple teams,
VP organizations, and policies. This role is also responsible for writing
business updates, requirements, and aligning stakeholders.

Requirements

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Nice To Haves

• Experience delivering projects within scope, time, budget and quality

Responsibilities

• Defining and delivering important programs with broad cross-organizational and/or cross-regional business impact.
• Deliver solutions and mechanisms that resolve significantly complex problems and provide a long-term beneficial impact on a large segments, both internally and externally.
• Operate with autonomy, showing high judgment in decisions that have business and possibly technical implications. .
• Identify and tackle intrinsically hard problems
• Represent, verbally and in writing, complex decisions, make trade-offs, and potential solutions clearly
• Build consensus. Align teams toward coherent strategies. Bring clarity to complexity, probe assumptions, illuminate pitfalls, and foster shared understanding
• Raise the bar managing Projects and leading Program Management
• Thinking big and developing and nurturing new ideas, while simultaneously applying high standards to weed out ideas that are less impactful
• Collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis
• Partnering to build and execute on new initiatives and roadmaps each year
• Compiling, managing, and reporting on weekly project metrics and being responsible for leading many high-profile meetings to align on project requirements
• Building relationships and identifying with stakeholders across the organization
• Grasping technical issues and communicating directly with technical teams

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Principal