Quality Manager, NA

Flintgroup•Lebanon, OH

About The Position

This role is responsible for implementing and sustaining a standardized Quality Management System across North American manufacturing sites, with a primary focus on ISO 9001 certification and performance improvement. The position is highly field-oriented, working directly with site managers and cross-functional teams to drive consistent quality execution, strengthen problem-solving capability, and reduce customer complaints and cost of poor quality. This is an execution role. Success depends on building capability at the site level, holding teams accountable, and delivering measurable improvements in quality performance.

Requirements

Bachelor’s degree in Engineering, Chemistry, Manufacturing, or related field
8–12 years of experience in quality, manufacturing, or technical roles
Hands-on experience implementing ISO 9001 systems
Strong expertise in root cause analysis and corrective action systems
Experience working across multiple manufacturing sites
Willingness to travel ~50%

Nice To Haves

Experience in chemical manufacturing, coatings, or inks
Six Sigma certification (Green Belt or Black Belt)
ISO 9001 Lead Auditor certification
Demonstrated track record improving quality performance metrics

Responsibilities

Quality Management System (QMS) & ISO 9001
Lead rollout and certification of ISO 9001 across North American sites
Standardize quality processes, documentation, and controls across facilities
Ensure consistent application of QMS requirements at the site level
Establish systems to sustain compliance post-certification
Root Cause Analysis & Problem Solving
Serve as the regional expert in structured problem solving
Lead major investigations related to quality failures and customer complaints
Coach site teams to improve depth and effectiveness of root cause analysis
Ensure corrective actions are implemented, verified, and sustained
Customer Quality & Complaint Management
Standardize complaint intake, investigation, and response processes
Partner with sales, technical, and product management teams to resolve issues
Drive reduction in complaint frequency, severity, and response time
Ensure clear communication and accountability back to stake holders
Audit & Compliance
Conduct internal audits across North American sites
Prepare sites for ISO certification and customer audits
Identify systemic risks and ensure corrective actions are executed
Build audit capability within site-level teams
Training & Capability Building
Train site leadership and teams on quality systems and investigation processes
Develop practical, repeatable training for use across all sites
Strengthen ownership of quality at the operator, supervisor, and manager level
Continuous Improvement & Operational Integration
Partner with operations and supply chain to reduce scrap, rework, and variability
Drive improvements in cost per pound through quality-focused initiatives
Lead cross-site quality improvement projects
Integrate quality metrics into daily management systems
Cross-Functional Leadership
Work closely with Operations, Supply Chain, Technical/R&D, Product Management, and Sales
Act as the link between regional leadership and site execution
Drive alignment without direct authority across multiple sites