Principal, Web Platform & Experience Strategy
About The Position
Chime is hiring a Principal, Web Platform & Experience Strategy to lead the next chapter of Chime.com. This role blends technical performance expertise, CMS architecture experience, web channel ownership and user-centred design to turn the Chime.com into a high-speed, high-trust growth engine. This role blends platform strategy, user experience, and technical performance leadership to build the next-generation web experience. You’ll define the roadmap that connects Marketing, Product, and Engineering to deliver a scalable, measurable, and personalized web ecosystem that powers Chime’s growth. As a senior leader, you’ll guide the evolution of our CMS, site architecture, and performance infrastructure, driving impact across brand storytelling, acquisition, SEO, and experimentation. The base salary offered for this role and level of experience will begin at $162,000.00 and up to $225,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to Define a 12–24 month roadmap for our headless CMS, reusable components, and Core Web Vitals improvements. Lead the WordPress-to-Contentful migration, managing content modelling, redirect planning, and author enablement, while protecting current search rankings and introducing AI-driven tools to support content updates and ingestion. Partner with the Product team to shape the platform strategy and technical roadmap. Own and report on site health, Core Web Vitals, performance, and site-wide conversion metrics in partnership with Analytics. Oversee the web production pipeline to ensure prioritized updates and deployments align with Chime’s goals. Establish and oversee a scalable operating model for Chime.com that enables cross-functional teams to easily request, prioritize, and launch new pages and site updates. Collaborate with the SEO/AEO and Content Strategy teams to ensure templates follow search and content best practices such as schema, internal linking, and metadata. Ensure the web platform enables experimentation and supports the CRO team’s testing needs. Ensure templates and components are designed and maintained to deliver an intuitive, fast, accessible, and reliable web experience that supports performance and enables teams across Marketing, Product, and Corporate functions.
Requirements
- 8+ years running large-scale or headless CMS platforms such as Contentful, Storyblok, Sanity, Strapi, or WordPress (headless)
- Strong knowledge of Core Web Vitals, caching strategies, and performance-tuning techniques
- Hands-on experience with technical SEO, structured data, and web accessibility
- Proven skill in writing product requirements, prioritising backlogs, and running agile rituals
- Ability to translate technical details for non-technical partners and keep projects moving
- Comfort working with GA4, Looker, Google Search Console, and collaborating with data teams on reporting
Nice To Haves
- Experience leading or supporting a CMS migration is a plus
- Bonus points for fintech or other regulated-industry experience
Responsibilities
- Define a 12–24 month roadmap for our headless CMS, reusable components, and Core Web Vitals improvements.
- Lead the WordPress-to-Contentful migration, managing content modelling, redirect planning, and author enablement, while protecting current search rankings and introducing AI-driven tools to support content updates and ingestion.
- Partner with the Product team to shape the platform strategy and technical roadmap.
- Own and report on site health, Core Web Vitals, performance, and site-wide conversion metrics in partnership with Analytics.
- Oversee the web production pipeline to ensure prioritized updates and deployments align with Chime’s goals.
- Establish and oversee a scalable operating model for Chime.com that enables cross-functional teams to easily request, prioritize, and launch new pages and site updates.
- Collaborate with the SEO/AEO and Content Strategy teams to ensure templates follow search and content best practices such as schema, internal linking, and metadata.
- Ensure the web platform enables experimentation and supports the CRO team’s testing needs.
- Ensure templates and components are designed and maintained to deliver an intuitive, fast, accessible, and reliable web experience that supports performance and enables teams across Marketing, Product, and Corporate functions.
Benefits
- Competitive salary based on experience
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend to use towards eligible wellness related expenses
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
