Principal, UX Researcher

Entegris, Inc.•Bedford, MA

58d•$150,000 - $180,000•Hybrid

About The Position

THE ROLE: Our site in Billerica / Bedford, MA is seeking a hybrid Lead, UX Researcher to join our team. This person will work on a newly formed team that is helping shape the future of digital tools and platforms at Entegris. You'll set research strategy and influence cross-functional product direction, partnering with directly with highly technical and operationally savvy partners - engineers, scientists, operations leader, business leaders - to understand the full context of work, identify barriers, and shape solutions that lead to measurable outcomes. You'll design and execute research programs, establish measurement frameworks, and build continuous feedback loops to guide product evolution over time for experiences that improve complex operational workflows, support R&D innovation efforts, empowering users across multiple business units and functions, from the shop floor to executives, to achieve strategic goals. This is a hands-on, highly autonomous leadership level role for someone who brings strong product thinking, thrives in complexity, and is excited to help build a new practice from the ground up in partnership with the Director of HCD and a design partner. As part of a newly forming Human-Centered Design practice, this role offers the unique opportunity to help shape how design and research integrate into our organization. You will provide thought leadership and create formal networks across functions, establish ways of working, processes, and best practices that enable high-impact outcomes within a lean, fast-moving environment. You will establish HCD as a way of working for teams, designing ways to "democratize" human-centered thinking through playbooks, learning sessions and internal "marketing" efforts. You will partner deeply with Change Management on how to align the functions leading to shared goals, efficiency in workflows and a deeper understanding of our employees. This is an ideal role for someone excited to help build not just great solutions, but a great design and research culture from the ground up. Applicants should provide a link to or sample of portfolio of past work

Requirements

A systems thinker who understands complex ecosystems and brings insight to purposeful, efficient solutions.
A collaborative partner who builds trusted relationships across functions and helps teams learn how to successfully engage and work with design and research.
A self-starter who brings clarity to ambiguity and moves work forward confidently.
Nimble and outcome-focused-able to deliver meaningful impact while helping shape and mature our human-centered design capability.
Equally comfortable applying strong research methodologies where they add the most value and working efficiently within fast-paced environments when speed and simplicity are the priority.
You care more about creating clear, actionable insights than perfect research deliverables, and you know when to dial research depth up or down based on business needs.
An excellent communicator who can simplify complexity and tell compelling stories through research.
Energized by working at the intersection of AI, advanced technology, and human-centered design.
Excited to help shape how research integrates into a fast-evolving, high-growth digital organization.
Excited to play an active role in establishing and evolving our human-centered design practice, helping define how we work and grow as a team.
Interested in contributing to lightweight processes and tools that make design and research accessible and actionable across the organization.

Nice To Haves

7+ years of experience, ideally including work in operational, manufacturing, or similarly complex environments.
Experience with enterprise tools and operational workflows.
Familiarity with dashboard design and tools used in manufacturing or supply chain contexts.
Industry experience in manufacturing and supply chain is a strong bonus; B2B life sciences, pharmaceutical, medical device, and biotechnology sectors also considered.
Familiarity with AI design principles, feedback loops, or agent-based UX.
Experience with platforms like Google Cloud's AI suite or comparable technologies.
Skilled in applying Jobs To Be Done (JTBD) and other outcome-focused research approaches.
Proficient in both qualitative and quantitative research methods, with the ability to select and apply the right tools for each context.
Experienced in building and analyzing surveys, designing experience measurement frameworks, and creating feedback loops for continuous improvement.
Familiarity with experience measurement platforms and feedback collection tools; capable of guiding tool selection and implementation.
Strong business acumen with the ability to connect user needs directly to operational and business outcomes.
Excellent facilitation and communication skills; able to clearly present research insights to both technical and non-technical audiences.

Responsibilities

Contribute to, define and lead digital business transformation initiatives through research.
Collaborate closely with engineers, scientists, operations and business leaders to map our ecosystem of users' needs.
Support operational workflows and emerging AI-enabled tools with user-centered thinking.
Establish and continually evolve the new design research practice in partnership with the Director of HCD by defining ways of working, processes, and best practices.
Create personas, journey maps, qualitative research plans and guides, feedback and insights reports.

Benefits

Annual bonus eligibility
Progressive paid time off policy that empowers you to take the time you need to recharge
Generous 401(K) plan with an impressive employer match with no delayed vesting
Excellent health, dental and vision insurance packages to fit your needs
Education assistance to support your learning journey
A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

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