Staff UX Researcher

Airbnb

5d•Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb hosts that very weekend. Since those early days, the value of research has been baked into Airbnb’s product culture. The Difference You Will Make: We are looking for a mixed methods researcher with a strong foundation in, and passion for quantitative research in addition to an ability and comfort to flex into qualitative projects as needed. In this role, you will use your knowledge of research design and quantitative analytical skills to plan and execute large-scale data collection, uncover insights from qualitative and quantitative data, and translate those insights into strategic and actionable recommendations. Your research will focus across methods and Airbnb’s online and offline experience—after all, most experiences with Airbnb happen when travelers are not using our digital products. And you are at the front lines of delivering insights from around the world, making Airbnb a truly global/local product.

Requirements

Masters or PhD in Psychology, Survey Science/Methods, Human-Computer Interaction, Economics, Political Science, or a related field
10+ years of industry experience
Strong storytelling skills, ability to bring data and insights to life in compelling ways for varied audiences
Experience with statistical analysis, modeling, experimental design, and survey design
Experience with statistical analysis packages and (R, Stata, SPSS, etc.)
Experience with survey programming platforms (Confirmit, Qualtrics, etc.)
Experience conducting in-depth interviews and foundational qualitative methods
Comfort using usability testing tools (UserTesting, dscout, outset.ai, etc.)
Experience managing projects involving cross-functional teams
Familiarity with SQL

Nice To Haves

6+ years in-house experience working in tech, hospitality, or a dual-sided marketplace
Experience with ETL and Python
Coding/scripting skills
Experience with cross-cultural products or international surveys

Responsibilities

Conduct practical and impactful quantitative research on our community of hosts and guests.
Uncover insights about users by using sophisticated and innovative methodologies, measurement strategies, experiments, and mixed-methods research.
Partner and share insights with product teams, other insights teams, data scientists, marketers, policy managers, and executives.