(USA) Principal, Technology Operations, Cross Border/International

Walmart • Bentonville, AR

2d • $90,000 - $234,000

About The Position

As the Principal, Technology Operations, you will lead the strategic planning and execution of large-scale technology programs, ensuring alignment with business objectives and operational priorities. This role demands expertise in financial and program management, risk mitigation, and stakeholder engagement to drive successful delivery across multiple projects. You will influence technology strategies, optimize resource allocation, and foster collaboration across business units. You will work backwards to define the right customer and seller experiences with a bias on improving available selection. By applying a comprehensive understanding of technology trends, cross-border logistics, and operational factors, you will guide initiatives that enhance organizational performance and deliver value. This role requires strong domain expertise in supply chain and logistics operations, particularly in cross-border fulfillment and returns. The Walmart US eCommerce cross-border team delivers innovative solutions enabling Marketplace sellers to offer fast, affordable delivery. This team excels in program and financial management, stakeholder engagement, and aligning technology initiatives with strategic goals. Collaborating across functions, members monitor progress, mitigate risks, and enhance operational efficiency. With a focus on clear communication, problem-solving, and data-driven decisions, the team supports Walmart’s mission by driving effective, scalable technology operations that improve customer experiences and business outcomes.

Requirements

• Strong expertise in logistics and supply chain operations, preferably in cross-border eCommerce or international shipping environments.
• Experience managing carrier relationships and logistics service providers, including performance optimization and SLA management.
• Proficiency in leveraging data and metrics to monitor performance and drive operational improvements.
• Ability to translate customer experience insights into actionable solutions across fulfillment and returns.
• Proven ability to operate in highly cross-functional environments, influencing stakeholders across business and technology teams.
• Strong problem-solving, communication, and leadership skills with a track record of delivering measurable business impact.
• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• 7 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Lead planning, budgeting, and execution of large-scale technology programs, ensuring alignment with business objectives and optimal resource allocation.
• Define program scope, performance baselines, and drive delivery across cross-functional teams including product, engineering, analytics, and operations.
• Own cross-border fulfillment and returns operations, partnering with carriers and logistics providers to deliver a seamless customer experience.
• Monitor performance using key metrics (e.g., OTD, cost, defects) and drive continuous improvement through data-driven insights.
• Manage risks and resolve operational challenges across FCs, carriers, and external partners to ensure reliable program execution.
• Work backwards from customer and seller experience to identify gaps and implement scalable solutions across fulfillment and returns.
• Drive readiness and execution for new market launches, ensuring scalable and efficient cross-border operations.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 1-10 employees