Principal, Strategy & Operations, Platform Experience

Amazon • East Palo Alto, CA

1d

About The Position

We are seeking an experienced Principal, Strategy & Operations to join the PLEX
organization within AWS. In this role, you will serve as a strategic partner and
trusted advisor to a PLEX leader, operating as their right hand to drive
organizational effectiveness, strategic execution, and operational excellence.
You'll be part of a centralized business operations team that enables org
leaders to maximize their impact across a growing AWS organization. In this role
you will:

Serve as a force multiplier to your executive partner, navigating multiple
high-stakes initiatives that span organizational boundaries and require high
judgment to balance competing priorities

Provide strategic counsel on decisions that shape organizational direction and
resource allocation across PLEX, representing the leader in forums where your
recommendations directly influence cross-functional alignment and
executive-level outcomes

Exhibit exceptional discernment in managing highly sensitive situations while
maintaining the autonomy to act decisively on behalf of leadership

Architect and drive the organizational goal-setting framework that cascades
strategic priorities across multiple teams, ensuring alignment with broader PLEX
and AWS objectives

Own critical leadership forums including MBRs and QBRs, synthesizing complex
business performance data and organizational health metrics into strategic
narratives that drive pivotal decisions on investment priorities, organizational
structure, and strategic direction

Translate ambiguous strategic vision into executable roadmaps that require
influencing senior leaders across PLEX and AWS to achieve cross-organizational
buy-in and resource commitment

Build and leverage strategic relationships with peer business operations teams,
Finance, HR, Recruiting, and other support functions to drive outcomes on
initiatives requiring coordination across organizational silos

Serve as the central orchestration point for strategic initiatives that span
multiple organizations, navigating complex stakeholder landscapes to secure
alignment and resources on programs that fundamentally impact how PLEX operates
and delivers value to AWS customers

Influence senior leaders and drive consensus on contentious issues, which will
be critical to removing barriers and accelerating execution on the
organization's highest-priority objectives

Requirements

• 10+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with AI/ML technologies
• Experience making business recommendations and influencing stakeholders
• 7+ years of Excel (data manipulation, macros, charts and pivot tables) experience

Nice To Haves

• Experience working closely with and advising senior executives of an organization or equivalent
• Previous experience in Chief of Staff or Business Operations leadership roles
• Experience working with senior executives in technology companies
• Track record of implementing and scaling organizational processes
• Demonstrated experience using data to navigate ambiguous decisions
• Expertise in Excel and demonstrated willingness to experiment with and apply new tools and technologies

Responsibilities

• Serve as a force multiplier to your executive partner, navigating multiple high-stakes initiatives that span organizational boundaries and require high judgment to balance competing priorities
• Provide strategic counsel on decisions that shape organizational direction and resource allocation across PLEX, representing the leader in forums where your recommendations directly influence cross-functional alignment and executive-level outcomes
• Exhibit exceptional discernment in managing highly sensitive situations while maintaining the autonomy to act decisively on behalf of leadership
• Architect and drive the organizational goal-setting framework that cascades strategic priorities across multiple teams, ensuring alignment with broader PLEX and AWS objectives
• Own critical leadership forums including MBRs and QBRs, synthesizing complex business performance data and organizational health metrics into strategic narratives that drive pivotal decisions on investment priorities, organizational structure, and strategic direction
• Translate ambiguous strategic vision into executable roadmaps that require influencing senior leaders across PLEX and AWS to achieve cross-organizational buy-in and resource commitment
• Build and leverage strategic relationships with peer business operations teams, Finance, HR, Recruiting, and other support functions to drive outcomes on initiatives requiring coordination across organizational silos
• Serve as the central orchestration point for strategic initiatives that span multiple organizations, navigating complex stakeholder landscapes to secure alignment and resources on programs that fundamentally impact how PLEX operates and delivers value to AWS customers
• Influence senior leaders and drive consensus on contentious issues, which will be critical to removing barriers and accelerating execution on the organization's highest-priority objectives

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Principal