Principal / Sr. Director - Services Strategy & Operations
About The Position
Palo Alto Networks is seeking a Principal (IC) and/or Senior Director (people manager) to strategize, conceptualize, design and execute transformation programs for our post-sales organization. As a key senior leader, you will collaborate with top executives and cross-functional teams, tackling mission-critical business challenges and contributing to our industry-leading growth. You will also drive the effectiveness and efficiency of our post-sales organization and work with the leadership team to develop and evolve the organization strategy while ensuring process optimization. You will drive strategic alignment and accountability within the leadership team, as well as manage a broad range of strategic, change management, and operational initiatives. The Services Strategy & Operations team covers transformative and operational initiatives, including AI initiatives, for all post-sales functions (Customer Success, Professional Services, Customer Support). Focus areas include scaling Generative AI, reimagining our workflows with an AI first approach, developing our partner ecosystem and transforming our portfolio.
Requirements
- 12+ years total experience, with a minimum of 6+ years in management consulting, or top-tier tech strategy or business operations roles
- Bachelor’s degree or equivalent experience mandatory. Preferred academic credentials include an MBA or similar qualifications or equivalent military experience required
- Strong verbal and written communication skills with the ability to engage with senior audiences and bridge business and technical discussions
- Proven relationship-building and influential leadership skills
- Long term strategic outlook with ability to project manage, oversee large-scale transformations and break them down into achievable & measurable roadmaps
- A proactive self-starter with exceptional problem solving & analytical skills who excels in fast-paced, high-growth environments
- Great teammate, willing to passionately roll up their sleeves and work cross-functionally with an “operator” mindset to get things done
- Ability to create diverse teams and a customer obsessed, outcomes focused culture
Nice To Haves
- Expertise in the SaaS and/or Enterprise Services industry is preferred.
- Knowledge and experience in AI/ GenAI solutions and post-sales function is a plus
Responsibilities
- Structure and analyze complex business problems, develop hypotheses, and present data-driven recommendations
- Collaborate with cross-functional stakeholders to gather insights, co-create deliverables, and drive execution to achieve business goals
- Develop high-quality deliverables for executive-level consumption, including business cases and roadmap/execution plans
- Support strategic business planning and change management processes while fostering strategic capabilities across the organization
- Drive transformative change within the organization, wearing multiple hats to make a significant impact
- Own the operating cadence of accountability for all goals and drive program management and operating performance
- Enhance operational effectiveness and efficiency by scaling & improving core business processes and tools
- Develop and lead the post-sales Strategy & Operations team. Manage matrix teams to achieve post-sale business and customer objectives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
