As the Senior Director of Customer Success Global Strategy & Operations , you will be a highly motivated leader driving operational excellence, insights, and strategic projects globally in support of Docusign’s Customer Success organizations. You will partner closely with regional teams, executive leadership, and functions across GTM Strategy amp; Operations, Sales, Marketing, and Product. Your mission will be to drive operational rigor in our Customer Success business, drive strategic and transformation programs, and develop proactive insights for the business. You will lead a centralized team focused on proactive insights that will mitigate churn and grow our customer base, resolve programmatic challenges, and provide strategic recommendations to ensure business objectives are consistently met. You will also ensure initiatives align to our strategy and provide progress visibility against those ongoing initiatives. You will be chartered with continually improving our business operating rhythm. This leader will be responsible for leading successful engagements in a fast-paced, rapidly growing environment. A successful candidate will need to partner strongly across global and regional teams, understand all of Docusign’s products and how Services should be applied to deployments, have high acumen for learning new technologies and business drivers, and be skilled in developing service and success strategies that incorporate into Docusign’s overall GTM strategy. This position is a people manager role reporting to the VP, Customer Success Strategy & Operations.