Principal Solutions Architect

Pindrop

10d • Remote

About The Position

Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. As a Principal Solution Architect your role will be to engage with global, enterprise clients to architect end-to-end solutions and map out an implementation approach tailored to their unique business needs. You will be responsible for intimately understanding the complexities and interdependencies of the client environment, working with internal departments to quickly break down barriers, and providing best practice and guidance to build client confidence. Your ultimate role will be to ensure our clients start their Pindrop journey well positioned to be a widely successful customer

Requirements

• 8+ years in SaaS professional services or consulting
• BSc/BEng or higher degree in Computer Science, Mechanical, or Electrical Engineering, or equivalent experience required
• 5+ years implementing and leading enterprise, global SaaS projects
• Expertise in creating and managing Web Services (REST/SOAP/WSDL).
• Passionate about helping solve complex problems and proven ability to understand progressive technology.
• Ability to explain highly technical concepts and functionality in a simple, easy to understand way.
• Expertise with CCaaS provider solutions, Salesforce and other CRM experience.

Responsibilities

• Engage & consult with with global, strategic clients to architect solutions that deliver maximum value including offering best practice recommendations, on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation
• Assist the sales team in building confidence in Pindrops solutions to prospects by articulating complex product functionality, cloud architecture, and/or network architecture in a simple and easy to understand manner.
• Identify & document all potential risks of a prospect or customer being successfully deployed and fully optimized on Pindrop, lead internal discussions with all stakeholders, and build mitigation plans
• Write accurate Statements of Work (SOWs) with proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing.
• Lead complex deployments from project kickoff to transition including gathering technical and functional requirements, configuring the solution and supporting Pindrop customers with testing, training, and go live.
• Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap.

Benefits

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2025 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 251-500 employees