Principal Salesforce AI Solution Engineer
About The Position
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. What you’ll do: We are seeking a Principal Salesforce AI Solution Engineer to lead the design, enablement, and optimization of AI‑powered solutions across the Salesforce platform. This role operates as a senior individual contributor, setting technical direction, establishing standards, and enabling teams through hands‑on solution engineering. The ideal candidate combines deep Salesforce experience with applied AI expertise and the ability to influence outcomes across teams without direct authority.
Requirements
- Extensive experience delivering complex solutions on the Salesforce platform.
- Hands‑on experience implementing AI‑powered solutions in production.
- Strong solution‑engineering background with cross‑system ownership.
- Proven ability to influence technical direction across teams.
- 7+ years of related experience.
Nice To Haves
- Experience with agent‑based AI systems and orchestration patterns.
- Background in developer enablement or platform teams.
- Telecommunications experience (OSS/BSS, customer care, service operations) preferred.
- TCP Career Step Differentiator: Designs systems and platforms for very large complex projects for strategic clients and that have multiple system interdependencies. Must have a strong understanding of computers (hardware and OS), network, and software architecture.
Responsibilities
- Lead end‑to-end solution engineering for Salesforce AI initiatives.
- Act as an AI champion, promoting responsible and scalable AI adoption.
- Define and apply patterns for agent‑based solutions and orchestration.
- Partner with engineering teams to improve AI developer tooling and workflows.
- Drive optimization across AI quality, performance, reliability, and cost.
- Establish reusable patterns, standards, and reference implementations.
- Collaborate with platform, data, and security teams to deliver enterprise‑ready solutions.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
