Principal, Retail Training

Mercedes-Benz Group•Jacksonville, FL

42d

About The Position

Conduct Retail Training courses for dealer client contact and MBUSA internal personnel in support of MBUSA Education & development objectives, regional and individual market needs, and MBUSA corporate mission and vision objectives.

Requirements

Bachelor's Degree (accredited school) or equivalent work experience with emphasis in:  Adult Learning  Computer/Information Science  International Relations/Business Teaching  Facilitation skills using Blended Learning Theory
Must have 5+ years (total) of experience in the following:  Automotive-Retail: Proficient Knowledge of retail processes and procedures, with emphasis in new and pre-owned sales, accessories, service and parts.  Automotive -Technical: General Knowledge of automotive technical information systems and repair/diagnostic procedures  Business - General Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.  Business Management: Proficient Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, human resource management and efficiency and process methods.  Communications Planning: General Knowledge of marketing research sources and data analysis techniques, marketing plan development process, strategic and creative integration techniques, marketing team organization and operational processes.  Education: Comprehensive Knowledge of principles and methods for curriculum and training design, including adult learning theory, teaching and instruction for individuals and groups, and the measurement of training effects.
Must be able to work flexible hours / work schedule including weekends when required
Retail training experience required

Nice To Haves

Bilingual in English / Spanish preferred
Travel domestically & internationally

Responsibilities

Conduct assigned retail training courses, developing and/or revising training guides and lesson plans to tailor materials to varied audiences, maintaining the highest standards for quality, innovation and client focus.
Assist curriculum developers with development of course curriculum and training materials.
Ensure measurable, effective application and use of training and development at retail as evidenced by improved behaviors, knowledge and skills.
Collaborate with the Market Teams, and Education Supervisor and Team Leader, to assure Education & Development initiatives effectively reach target clients, providing reporting feedback and follow-up as required.
Assist in conducting needs analysis to identify performance/competency gaps in meeting corporate objectives.
Cross-train in MBUSA Technical courses to increase understanding of MB technology systems, diagnostic and repair procedures.