Principal Program Manager

T-Mobile • Bellevue, WA

1d

About The Position

This role supports a Care, Customer, and Frontline focused functional groups by providing strategic program management for organizational initiatives that impact multiple teams. It oversees the development and implementation of programs and projects that align with strategic goals across the organization. The role coordinates cross-functional teams to deliver new programs or enhance existing ones, ensuring alignment and collaboration. Success is measured by effective program execution, risk management, and the ability to drive improvements in program delivery. The work influences organizational effectiveness and supports the achievement of strategic objectives for internal stakeholders and customers. Key areas of focus will be to work with external vendors and internal stakeholders on experience benchmarks and methods to help elevate overall Customer Experience.

Requirements

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)
• Acceptable areas of study include Business, Finance, Economics, Sales or related field (Required)
• 7-10 years Experience in organizational programs, project management or related area. (Required)
• 2-4 years Supervisory or program management experience. (Required)
• Program Management (Required)
• Communication (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop program and project strategies with execution plans to guide successful delivery of organizational initiatives
• Create and manage project and cross-functional teams to support programs within and across functional groups
• Identify and address cross-project dependencies in collaboration with other program managers and leadership
• Manage program changes, evaluate risks, and assess impacts to maintain program delivery and quality
• Contribute improvements and best practices based on program insights to enhance overall program management
• Also responsible for other duties/projects as assigned by business management as needed
• Work with external vendors to understand external benchmarks in order to transform Customer Experience.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 5,001-10,000 employees