Missionforce - Principal Product Researcher, Public Sector

Salesforce

2d

About The Position

About the Role: At Salesforce, we believe technology should serve the greater good, powering mission outcomes, stewarding taxpayer resources, and enabling innovation at speed and scale. We are seeking a Principal Researcher to support Missionforce, Salesforce products that enable mission-critical work across the U.S. Department of Defense, the Intelligence Community, Aerospace, and Allied Nations. This role will help shape the next generation of mission-critical capabilities that democratize data, insights, and decision-making across the enterprise, empowering users to move from questions to action through AI-powered, agentic experiences. The ideal candidate will lead both strategic and tactical research to inform product, design, and engineering decisions. They will bring deep expertise across applications, AI, analytics, data platforms, and complex mission workflows, along with a strong point of view on how AI can meaningfully augment human decision-making at scale. This role partners closely with highly technical, cross-functional teams to ground strategy in real customer needs, manage and synthesize multiple research initiatives, and keep customer value at the center of every decision.

Requirements

• NOTE: Please include a portfolio of 1-2 research projects with details of your direct contributions with your application.
• 8-10+ years of experience conducting research in product research, user research, market research, or other technology contexts
• Candidates should have familiarity with enterprise software, particularly as-a-service platforms, and a strong understanding of evolving Defense, Intelligence Community, and Aerospace personas
• Candidates should also have hands-on experience with, or a solid working knowledge of, Generative AI and related technologies.
• University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
• Experience working in or adjacent to secure environments.
• Ability to travel as needed to customer sites.
• Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.
• Active Top Secret clearance required; TS/SCI preferred
• This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Nice To Haves

• Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.
• Background in defense/aerospace industries or operational military/logistics experience.
• Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

Responsibilities

• Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
• Advanced understanding in survey methodologies and tools (i.e. MaxDiff, Conjoints, segmentation, advanced analytics, SPSS, R)
• Proven track record influencing product direction and strategy with actionable insights
• Ability to plan, design, execute and communicate both strategic and tactical research engagements
• Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders
• Experience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing)
• Excellent project management, communication, storytelling, and presentation skills

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level