Principal, Product Manager

Walmart • Bentonville, AR

23h • $110,000 - $286,000

About The Position

As a part of Walmart’s Customer Experience Product Org, you’ll be the voice of our customer. By putting the customer at the forefront, we have the ability to help customers save both time and money no matter how they shop with us. With our user-centric approach to problem solving, customers and associates are at the heart of everything we build. A curious bunch, we fall in love with the problem that needs solving and collaborate with our design, technology, and business partners to create inclusive, award-winning solutions. Our entrepreneurial spirit, like that of our founder Sam Walton, pushes us to dream big, but we also hold ourselves accountable with objectives and key results. Innovating on the world’s biggest stage, we get to put our product management expertise to work to deliver customer-centric shopping solutions in the Walmart app and website. This is that place where our work has a purpose, and we see it play out in our stores and communities every day. This role is part of the Fulfillment team within the Customer Experience Product Organization, where you will oversee a strategic portfolio focused on industry leading pharmacy customer experience, refine CX for restricted assortment and perfect the InHome customer experience. Your work will span end-to-end customer experiences that ensure accelerated access to all assortment. This is essential for optimizing inventory, enhancing fulfillment speeds, boosting conversion rates, reducing cancellations, and ultimately improving the overall customer experience. To be successful in this role you’ll need to have comfort with analytics and user experience design, the ability to influence leaders and teams, demonstrate structured thinking, and have strong communication skills. What you'll do... Define, develop, and enhance products – you will manage product roadmaps, create requirement documents, align business and technical needs, analyze customer and product data, turn customer insights into actionable initiatives, determine rollout strategy, and manage risks Test and Learn – you will define AB tests with your analytics partners, measure success, suggest improvements, iterate on your products and features, and tell compelling stories with data and UX Identify strategies and a vision for your fulfillment and customer location products using domain expertise, internal and external best practices, market opportunities, and business cases Build collaborative relationships with key partners by driving priorities aligned to business goals, communicating, and prioritizing product roadmaps, and gaining buy-in from executive leadership Providing overall direction for your products by analyzing business objectives and customer needs You’ll sweep us off our feet if… You like digging into data and doing analyses You’re excited about solving complex challenges You’re customer-centric in spirit and in execution You’re comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly You have a test and learn mentality and an agile way of working to improve your team’s products

Requirements

• 5 – 8 years of product management experience in relevant spaces, ideally working on consumer facing, large scale, highly complex products.
• Bachelor degree in Computer Science, Engineering or related area.
• Option 1: Bachelor’s degree in computer science, engineering, or related area and 9 years’ experience in product management.
• Option 2: 11 years’ experience in product management or related area.

Nice To Haves

• Master’s degree in Computer Science, Engineering, Business Administration or related area and 8 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products
• Supervisory experience
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
• Masters: Business Administration
• Masters: Computer Engineering
• Masters: Computer Science

Responsibilities

• Define and own the product vision and roadmap: Set ambitious 10x growth goals, prioritize initiatives, and translate strategic objectives into actionable plans.
• Deeply understand our customers: Conduct user research, analyze data, and uncover insights to continuously improve the customer experience.
• Optimize the funnel: Refine acquisition strategies, streamline customer flows, and personalize user journeys for maximum conversion and retention.
• Champion innovation: Experiment with new features, optimize product offerings, and explore strategic partnerships to expand reach and value.
• Lead cross-functional collaboration: Work closely with engineers, designers, marketers, and other teams to deliver impactful results.
• Measure and evangelize success: Track key metrics, communicate progress, and build enthusiasm for the program's achievements.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees