Principal Product Manager

Microsoft•Redmond, WA

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. As a Principal Product Manager, you will be responsible for driving the strategy that underpins a unified portfolio catalog across Microsoft Unified and our AI Consulting business (Industry Solutions Delivery). We are looking for an experienced product strategy and product management leader who thrives in dynamic, cross functional environments and is passionate about helping customers solve complex challenges through an integrated, end-to-end One Services portfolio. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree AND 8+ years' experience in strategy consulting OR product strategy/planning OR product/service/program management or software development OR equivalent experience.

Nice To Haves

Demonstrated skills in decision making oriented problem solving (strategy framing, analytical thinking, creativity, systems thinking), cross-functional leadership and influence (verbal and written communication, adaptability, relationship building, influencing/conflict resolution), and product/portfolio vision definition
Understanding of the Microsoft Services portfolio (ISD, Unified), competitive position, strategic priorities and opportunities, and experience in Consulting Services or Customer Support and Success portfolio strategy/management in a global technology company
Bachelor's Degree AND 15+ years' experience in top strategy consulting firms OR product strategy/planning OR product/service/program management or software development OR equivalent experience.
6+ years' experience taking a product strategy, product or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
8+ years' experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).

Responsibilities

Strategic Leadership:
Formulate and drive the strategy, product vision, and roadmap for your One Services portfolio, aligning to Microsoft’s business goals & customer needs.
Work with individual Services product owners to ensure product roadmaps align across the portfolio to meet customer needs, drive to a single Offerings portfolio strategy, and achieve our Services growth and company impact ambitions.
Strategic Problem Solving & Insights
Define and lead cross-functional Portfolio Strategy project(s) as a project to lead through goals, deliverables, feedback, and timing expectations, proactively identifying and addressing roadblocks.
Synthesize findings into insights across projects, including implications that inform business decisions, leveraging executive presence to influence decisions and proactively identifying impactful ideas for the One Services portfolio strategy
Customer & Market Insights:
Use quantitative and qualitative analyses (telemetry, customer and partner feedback, expert calls, stakeholder feedback, market reports) to identify new opportunities for the Microsoft One Services portfolio, inform portfolio decisions and validate market fit.
Engage directly with customers and partners to solicit feedback and understand their experiences.
Leverage AI to analyze customer and market signals to identify portfolio opportunities
Go-To-Market & Evangelism:
Collaborate with Offer Development teams, Business Planning, Finance and Product Marketing teams to develop One Services portfolio release criteria, customer acquisition, retention, and monetization strategies, when relevant.
Lead presentations and evangelize the single services catalog at executive briefings and industry events.
Other
Embody our culture and values.