Principal Product Manager - (Service) Intelligence Products

GEICO • Palo Alto, CA

2d • $146,575 - $229,600 • Hybrid

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. The Government Employees Insurance Company (GEICO) is a private American auto insurance company with headquarters in Maryland. GEICO is a wholly owned subsidiary of Berkshire Hathaway and is the third largest auto insurer in the United States. In 2024, GEICO earned premiums worth over $43 billion U.S. dollars. Location: This is a hybrid role, requiring a minimum, on-site presence of 2 days per week at our Palo Alto or Bethesda, MD location. Role Overview At GEICO, we’re transforming how customers engage with us across digital channels — web, mobile app and beyond. GEICO is seeking a strategic, customer-obsessed Principal Product Manager to lead our Intelligence products portfolio—driving Next Best Action (NBA) use cases, capabilities, decisioning frameworks, and data enablement that power smart, personalized customer experiences across Service experience touchpoints You will partner deeply across UX, product, engineering, analytics, and AI teams to envision, prioritize and accelerate AI/ML-driven use cases to enable and deliver proactive & predictive experiences. Additionally in this role, you will partner across data teams, along with product and engineering partners, to advance the Service product team's Data Maturity capabilities and practices. This role is ideal for a product leader who thrives at the intersection of data, AI/machine learning, and customer experience, and who can convert ambiguous problem spaces into clear, measurable, achievable product strategies.

Requirements

• Bachelor’s degree in business, engineering, computer science or related field
• 10+ years of Product Management experience, with at least 3+ years focused on data, ML, decisioning, or analytics-heavy products.
• Demonstrated success in delivering complex digital products/journeys in a cross-functional, agile environment.
• Strong analytic mindset: ability to use quantitative and qualitative data to drive decisions, define and track success metrics.
• Excellent stakeholder management and communication skills; ability to influence across technical and business audiences.
• Adept at working in highly cross-functional, matrixed environments.
• Proficiency with structured problem-solving, hypothesis-driven development, and experimentation frameworks.
• Deep experience defining strategy for intelligence or recommendation systems, personalization, NBA/next-best-offer, or similar use cases.
• Experience leading and/or mentoring other Product Managers

Nice To Haves

• Experience working in insurance, financial services, or other regulated industries.
• Familiarity with cloud data ecosystems (AWS, Snowflake, Databricks, etc.).
• Experience with ML platforms, feature stores, or decisioning engines.
• Background in analytics, data science, or engineering (formal or practical).
• Experience with omni-channel customer journeys (across touchpoints: web, mobile app, digitial communications, etc), self-service, digital acquisition/conversion optimization.
• Experience with product operations, experimentation frameworks, and scaling product platforms.
• A customer- and business-outcome focused mindset.
• The ability to simplify complex concepts and drive alignment.
• Comfort working in ambiguous spaces and shaping them into structured strategies.
• Strong ownership instincts and passion for measurable impact
• Fortitude to work through complex problem spaces in a large-scale organization with a positive attitude and collaborative approach

Responsibilities

• Next Best Action Intelligence: Define and own the product strategy for Next Best Action use cases across the Service Experience, drive their relative prioritization, and orchestrate delivery/enablement and measurement.
• Translate complex analytical, decisioning capabilities into intuitive, scalable product features that deliver business impact.
• Coordinate plans across the Service product team for testing/uptake into the Service Experience
• Define measurement frameworks to quantify the performance and value of NBA initiatives/features.
• Facilitate alignment through clear communication, structured prioritization, and data-informed decision making.
• Data Maturity: Partner with enterprise data, AI/ML platform, and analytics teams to improve data accessibility, quality, and readiness for the Service Experience product team.
• Advocate for the tools, pipelines, and processes teams need to operationalize insights quickly and reliably.
• Advance the Service Experience product teams’ ability to self-serve when it comes to data analysis & visualization needs
• Act as the connective tissue between analytics teams, product & engineering.
• Lead by example ensuring product decisions are grounded in data, measurable outcomes, and customer value.

Benefits

• Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
• Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
• Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
• Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level