Principal Product Manager, Loyalty Engagement

Expedia Group

38d

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Principal Product Manager – Loyalty Engagement Introduction to the team Join Expedia Group’s Loyalty team, where we aim to deepen traveler relationships through innovative, data-driven experiences that drive engagement and long-term value. We are building next-generation loyalty capabilities powered by AI/ML and scalable technology to deliver meaningful benefits and seamless experiences for millions of members worldwide. In this role, you will Develop a deep empathy for our travelers and partners, understand their needs, and craft innovative, elegant solutions that increase engagement and retention Define the vision and product strategy for the loyalty workstream, emphasizing AI/ML driven engagement and member retention Build and execute a strategic roadmap for loyalty products, securing cross-functional alignment and measurable business impact Partner with engineering, data science, design, and marketing to strengthen the technical foundation and scalability of loyalty solutions Track industry trends and research in loyalty and AI/ML to inspire innovative product features and maintain a competitive edge Lead the development and governance of responsible AI/ML practices, ensuring robust model evaluation and continuous improvement Use data-driven frameworks and effective storytelling and persuasive influencing techniques to align stakeholders on product direction and key decisions and build trust with the team Resolve strategic, financial, and technical challenges, balancing leadership, coaching, and hands-on execution to achieve goals Drive innovation in loyalty mechanics such as dynamic rewards, contextual offers, and tier progression to strengthen member relationships Success Metrics & Impact Measures Increase in member engagement rate and retention Growth in loyalty program participation and tier progression Improved member lifetime value (LTV) and repeat booking frequency Successful delivery of AI/ML-driven features with measurable business impact Stakeholder alignment and satisfaction across cross-functional teams

Requirements

• Bachelor’s or Master’s degree in a technical, quantitative, or business-related field, or equivalent professional experience
• 10+ years of product management experience with a Master’s degree or 12+ years with a Bachelor’s degree
• Strong background in product management for AI/ML, personalization, or consumer engagement
• Demonstrated success in delivering high-quality, technically complex products that leverage user-level signals and behavioral data

Nice To Haves

• Strong analytical and problem-solving skills to define KPIs, extract actionable insights, and drive innovative solutions
• Excels at prioritizing and managing product backlogs in matrixed environments, driving clarity and focus
• Outstanding leadership and stakeholder management, with experience aligning diverse teams and navigating ambiguity effectively
• Experience fostering an inclusive culture and mentoring talent
• Ability to communicate technical concepts with clarity and impact

Responsibilities

• Develop a deep empathy for our travelers and partners, understand their needs, and craft innovative, elegant solutions that increase engagement and retention
• Define the vision and product strategy for the loyalty workstream, emphasizing AI/ML driven engagement and member retention
• Build and execute a strategic roadmap for loyalty products, securing cross-functional alignment and measurable business impact
• Partner with engineering, data science, design, and marketing to strengthen the technical foundation and scalability of loyalty solutions
• Track industry trends and research in loyalty and AI/ML to inspire innovative product features and maintain a competitive edge
• Lead the development and governance of responsible AI/ML practices, ensuring robust model evaluation and continuous improvement
• Use data-driven frameworks and effective storytelling and persuasive influencing techniques to align stakeholders on product direction and key decisions and build trust with the team
• Resolve strategic, financial, and technical challenges, balancing leadership, coaching, and hands-on execution to achieve goals
• Drive innovation in loyalty mechanics such as dynamic rewards, contextual offers, and tier progression to strengthen member relationships

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources
• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent (IATAN) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 5,001-10,000 employees