Principal Product Manager (External Platforms & Client Solutions)

CloudFactory

19h

About The Position

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following. Our Culture At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are: Mission-Driven: We focus on creating economic and social impact. People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging. Innovative: We embrace change and find better ways to do things together. Globally Connected: We foster collaboration between diverse cultures and perspectives. If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board! Role Summary We are seeking an externally facing Product Manager to join our Product & Technology organization. This role sits at the intersection of customers, engineering, and internal stakeholders, with accountability for translating client needs into scalable product capabilities and ensuring disciplined execution against the product roadmap. This is an execution-oriented PM role, ideal for someone early in their product career who has a technical background, is comfortable engaging directly with customers, and can manage multiple concurrent workstreams without losing rigor or clarity.

Requirements

Minimum 5 years of experience in a Product Manager, Associate Product Manager, Technical Product Manager, or similar role.
Technical background (engineering, computer science, data, or equivalent hands-on experience).
Strong understanding of software development lifecycles, APIs, and modern cloud-based systems.
Demonstrated ability to manage multiple stakeholders and customer engagements simultaneously.
Experience writing clear product requirements and working directly with engineering teams.
Strong organizational skills and comfort with project tracking, prioritization, and execution.

Nice To Haves

Experience in B2B, enterprise, or platform-based products.
Exposure to data platforms, AI/ML systems, or workflow automation.
Familiarity with agile delivery methodologies (Scrum, Kanban).
Experience working in fast-growing or ambiguous environments.

Responsibilities

Act as a primary product interface for external customers, gathering requirements, validating assumptions, and shaping solutions that balance client needs with platform strategy.
Partner closely with Sales, Solutions, and Delivery teams to support new opportunities, scoping discussions, and ongoing customer engagements.
Clearly communicate product direction, trade-offs, and timelines to both technical and non-technical stakeholders.
Translate customer problems into well-defined product requirements, user stories, and acceptance criteria.
Contribute to product discovery through customer interviews, workflow analysis, and data-driven insights.
Ensure that externally driven requests are evaluated against platform reuse, scalability, and long-term roadmap alignment.
Own and maintain a subset of the product roadmap, ensuring priorities are clear, sequenced appropriately, and aligned with business objectives.
Work closely with Engineering to plan, refine, and execute product initiatives, participating in sprint planning, backlog grooming, and reviews.
Track delivery progress, dependencies, and risks across multiple customers and initiatives, proactively driving resolution.
Coordinate cross-functional execution across Engineering, Design, Data, and Operations.
Manage timelines, milestones, and scope across parallel workstreams, ensuring predictable delivery and high-quality outcomes.
Support release planning, documentation, and customer-facing enablement where required.