External Product Manager

Lambda•California, PA

3d•Onsite

About The Position

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU. If you'd like to build the world's best AI cloud, join us. Note: This position requires presence in our San Francisco office location 4 days per week; Lambda’s designated work from home day is currently Tuesday. The Role The External Product Manager is the ultimate steward of the customer’s technical success. Working hand-in-hand with Sales, Solutions Engineering, and Customer Success, you will be the product and technical voice embedded in our most important accounts. You will operate with a founder’s mindset: deeply invested in account outcomes, proactive in solving problems, and relentless about making customers successful on Lambda’s platform. This is a high-visibility, outbound role where your ability to build genuine trust, navigate complex technical environments, and drive product-led account growth will define your impact. You will own the product and technical dimensions of customer engagement across pre-sales and post-sales for Super Intelligence (SI) and Enterprise customers, partnering closely with Sales who own the commercial relationship. You will wear multiple hats: Product Management, Program Management, Technical Account Management, and strategic communications. When done right, this collaboration leads to renewals, upsells, co-build partnerships, and case study opportunities that fuel Lambda’s growth.

Requirements

5+ years of experience in Product Management, Technical Account Management, Solutions Engineering, or a related customer-facing technical role.
Deep technical fluency in GPU infrastructure, cloud computing, distributed systems, or AI/ML workloads. You should be comfortable discussing CUDA, InfiniBand, Kubernetes scheduling, and training cluster architectures.
Proven ability to manage complex enterprise accounts with multiple stakeholders, competing priorities, and high commercial stakes.
Strong communication and storytelling skills: you can distill technical complexity into clear, compelling narratives for both engineers and executives.
Experience running structured engagement cadences (QBRs, roadmap reviews, SLA discussions) and producing executive-level briefings.
Demonstrated skill in negotiation, pushback, and constructive conflict resolution with customers and internal teams.
Comfort with ambiguity and the ability to build process where none exists. You have thrived in fast-moving, high-growth environments.
Strong cross-functional coordination instincts, with experience driving outcomes across engineering, support, sales, and operations.

Nice To Haves

Experience at a cloud infrastructure provider (AWS, GCP, Azure, CoreWeave, or similar).
Familiarity with Slurm, Kubernetes, or managed orchestration platforms for GPU workloads.
Experience managing SLA and uptime reporting for large-scale infrastructure deployments.
Previous work with System Integrators or channel partners in a technical capacity.

Responsibilities

Own pre-sales and post-sales customer engagement for SI partners, SI-led customers, or enterprise accounts, acting as the primary technical and commercial interface.
Serve as the internal champion and steward of customer success, representing customer needs, constraints, and priorities across technical, operational, and commercial dimensions.
Drive cross-functional coordination with customer support, operations, engineering, and product teams to trace, escalate, and resolve customer issues with speed and clarity.
Manage complex, multi-party deployments involving alignment across Lambda's platform, SI delivery teams, and end customers.
Own all external-facing communication for your accounts, ensuring consistent messaging and internal alignment before anything reaches the customer.
Establish and maintain customer engagement cadences: weekly technical reviews, monthly business alignment calls, quarterly roadmap exercises, and QBRs.
Own the customer roadmap and feature delivery pipeline, running technical and product discovery to ensure features ship to the right customers at the right time.
Translate customer feedback, pain points, and requests into structured input for Inbound PMs to directly inform product prioritization and roadmap decisions.
Manage cluster performance accountability, including effective uptime, SLA tracking, spares policy, diagnostics, and maintenance strategy.
Navigate complex account dynamics: budget cycles, internal politics, SLA interpretation disputes, and organizational ambiguity on both sides of the table.