Principal Product Manager – Digital Wholesale Experience

T-Mobile•Bellevue, WA

13d•Hybrid

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This is a hybrid work environment with three days in the office T-Mobile Wholesale is seeking a Principal Product Manager to lead the strategy, execution, and evolution of our digital experience ecosystem — including Your Name Our Wireless and marketplace platforms. In this pivotal role, you’ll define and execute a vision that enhances customer experience, drives adoption and revenue, and positions T-Mobile Wholesale for long-term growth through digital innovation. The ideal candidate is a strategic, customer-obsessed product leader who thrives in ambiguity, connects strategy to execution, and influences at all levels. You bring a blend of commercial acumen, data-driven decision-making, and digital expertise to deliver measurable impact.

Requirements

Bachelor’s degree
10+ years of relevant product management experience in an agile software development environment
Proven success leading complex, cross-functional digital initiatives from ideation to launch
Track record of delivering measurable business outcomes (revenue, adoption, retention, satisfaction)
Strong financial acumen (ROI/NPV modeling, business case development)
Deep understanding of customer experience design, digital commerce, and scalable platforms
Exceptional communication and executive influence skills
Experience operating in fast-paced, ambiguous environments with both strategic and hands-on execution
Strong analytical mindset with expertise in defining and leveraging success metrics
Experience collaborating with engineering, UX, analytics, and marketing teams
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Experience in telecommunications, SaaS platforms, or digital marketplaces
Expertise in AI/ML integration, personalization, or automation
Master’s degree in Business, Product Management, or a related technical field
Background in Agile methodologies and scaled product delivery environments

Responsibilities

Own the full product lifecycle — from ideation to launch and optimization — for digital wholesale products and experiences.
Develop and drive the product vision, strategy, and multi-year roadmap aligned with T-Mobile Wholesale’s growth objectives and OKRs.
Use customer insights, market trends, and data to prioritize high-impact features and initiatives.
Partner across Engineering, Design, Marketing, Analytics, and Commercial teams to deliver cohesive, revenue-driving experiences.
Lead business case development, financial modeling (ROI, NPV), and investment prioritization to maximize customer and business value.
Present to and influence executive leaders (VP/SVP) to gain alignment and funding for key initiatives.
Track product performance using KPIs and analytics to guide continuous improvement and long-term success.
Champion usability, design scalability, and accessibility across all digital touchpoints.
Leverage expertise in digital commerce and CX design to create intuitive, conversion-driving experiences.
Explore emerging technologies, platforms, and business models to fuel innovation and future growth.
Collaborate with suppliers and external partners to deliver scalable, customer-centric digital capabilities.
Manage and prioritize the product backlog based on strategic alignment, customer value, and ROI.
Translate strategy into actionable requirements and partner with engineering and design to deliver scalable, high-quality solutions.
Drive experimentation through A/B testing, usability research, and prototyping to validate and optimize experiences.
Ensure execution excellence aligned with long-term architecture and platform scalability.
Lead launch readiness, collaborating with Go-To-Market, Commercial, and Operations teams to drive adoption and performance.
Resolve production issues and balance short-term delivery with long-term quality and innovation.
Integrate AI and machine learning capabilities to personalize, automate, and enhance engagement across customer and partner journeys.
Mentor and elevate product teams, fostering a culture of digital excellence and design maturity.
Communicate effectively across teams and executives, aligning business strategy with technology execution.
Promote a data-informed culture, using insights to measure performance and drive iteration.