Principal Product Manager, Conversational Chatbot

GEICO • Palo Alto, CA

76d • Hybrid

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. GEICO, subsidiary of Berkshire Hathaway and a leader in Auto insurance and other product lines, is on a multi-year technology transformation journey to reimagine the customer experience in the Insurance industry by removing friction across Customers, Partners, Marketplace, Segments, Channels, and build a world class experience powered by technology. As part of this once-in-a lifetime opportunity to build and make a real impact, we are looking for an accomplished, customer-obsessed and results-oriented Principal Product Manager to drive our online and mobile experience serving millions of customers. This role, as part of the newly formed Service Consumer Experience team will be at the helm of strategizing, developing, and enhancing the consumer journey through digital products. Position Summary You will work cross-functionally to guide complex products from conception to launch by connecting the product vision and specific solutions needed to solve business and customer problems. And do this by breaking down complex problems into steps that drive product development while modernizing our experience and platforms & leapfrogging the competition. You will work and partner with engineering, operations, sales, design and other product teams to reimagine and build GEICO’s Digital Experience to serve the customer service needs in the entire policy lifecycle. You will be a single-threaded owner to drive end-to-end experience across mobile app/web/desktop platforms, across all business lines that are platform agnostic. You'll be key to driving GEICO's digital transformation by being part of a growing Product Organization working in cross-functional teams to implement cutting edge technologies, foster a culture of innovation, and ensure seamless integration of digital solutions across the organization. This role would be great for someone who is a builder, thrives in an ambiguous startup environment. This position is a hybrid role based either out of - San Francisco Bay area; OR Greater Washington DC Metropolitan (DMV) area.

Requirements

• Bachelor’s Degree
• At least 10+ years of experience in Product Management building complex software and technology products with proven record of accomplishment at large scale.
• Experience in building consumer facing online and mobile app products with strong customer focus and ownership mindset.
• Builder in mindset with proven experience in managing all aspects of building products throughout its lifecycle from concept to delivery to scaling.
• Experience using quantitative and qualitative data to inform design decisions and drive change

Nice To Haves

• MBA or equivalent experience
• Bachelor's degree in a technical field such as software engineering or computer science
• Experience in ecommerce, financial services and marketplace digital first companies.
• Self-starter and have a proven ability to operate in an ambiguous startup like environment

Responsibilities

• Building complex conversational AI and Chatbot experiences and features at large scale.
• Defining and executing a multi-year unified vision in close partnership with our business and engineering teams.
• Leading cross-functional teams that drive results during product discovery and product delivery.
• Synthesizing business, market, and platform data to identify opportunities, size them, and turn insights into product vision, strategy and requirements.
• Owning and prioritizing short term and long-term product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful.
• Partner with UX team to drive a stellar experience for our customers.
• Work with stakeholders to create, prioritize and execute the product roadmap related to entire lifecycle of policy experience.
• Leveraging modern architecture & great design to identify problem-solution fit.
• Evaluating trade-offs and negotiating requirements.
• Creating and using compelling, informative artifacts to influence stakeholders (ex. Vision, Roadmaps, Features/Epics, Progress Updates, etc.).
• Understanding of current and future state architecture.
• Identifying and measuring KPIs (Key Performance Indicators), with an eye to adjusting and refining your roadmap as the data dictates.
• Mentor other Product Managers and help in building a high performing product organization.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures
• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal