Concentrix-posted 1 day ago
$106,087 - $180,000/Yr
Full-time • Mid Level
Remote • Usa, TX
5,001-10,000 employees

Concentrix is looking for a technically-minded Product Manager with deep enterprise software experience to lead our conversational AI platform. If you have an engineering background and have built AI products that actually solve real business problems, we'd love to talk. You'll be the product leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice, chat, and messaging channels. This isn't just another chatbot – we're building intelligent, context-aware systems that handle complex, multi-turn conversations at enterprise scale. Our platform combines advanced natural language understanding with seamless integrations into existing enterprise infrastructure. You'll work directly with Fortune 500 customers who depend on our technology to handle millions of customer interactions while maintaining the quality and compliance standards their businesses require.

  • Define the technical roadmap for our AI platform, balancing cutting-edge capabilities with enterprise reliability requirements
  • Research competitive AI solutions and emerging technologies (including agentic AI approaches) to inform product direction
  • Partner with engineering leadership to make architectural decisions that impact scalability, performance, and customer outcomes
  • Translate complex AI capabilities into clear business value propositions for executive stakeholders
  • Orchestrate product development across four specialized engineering teams: Orchestration Team : Conversation flow engine, intent routing, and session state management, Integration Team : Enterprise connectors (Salesforce, ServiceNow, CCaaS platforms), API design, and webhook infrastructure, Reporting Team : Real-time analytics, observability tools, and customer-facing dashboards, Channel Gateway Team : Voice processing, webchat widgets, SMS/messaging, and new channel development
  • Lead customer technical evaluations, understanding integration requirements and enterprise constraints
  • Transform customer use cases into detailed technical specifications and user stories
  • Collaborate with customers' technical teams on implementation approaches and system design
  • Analyze performance data and customer feedback to drive continuous product improvements
  • Engineering Foundation : Computer Science, Software Engineering, or equivalent technical degree preferred
  • Enterprise Software Experience : 3-5 years in product management for complex B2B software with multi-stakeholder sales cycles ($100K+ ACV)
  • AI/ML Product Experience : Hands-on experience building and launching AI-powered products, with understanding of model training, deployment, and monitoring
  • Technical Product Management : Experience writing technical specifications, managing API roadmaps, and working closely with engineering teams on architecture decisions
  • Platform Experience : Understanding of microservices, cloud infrastructure, and enterprise integration patterns
  • Agentic AI Experience : Experience with AI systems that can take actions, maintain context, and handle complex multi-step workflows
  • Conversational AI Background : Previous work on chatbots, voice assistants, or dialogue systems
  • Enterprise Integration Expertise : Deep knowledge of CRM/ERP integrations, telephony systems, or contact center technologies
  • Technical Leadership : Experience leading technical product decisions in complex, multi-team environments
  • API and Integration Design : Understanding of RESTful APIs, webhooks, and enterprise integration patterns
  • AI/ML Fundamentals : Knowledge of NLP, machine learning model deployment, and AI system reliability
  • Cloud Platforms : Familiarity with AWS/Azure/GCP services and enterprise deployment models
  • Data and Analytics : Experience with product analytics, A/B testing, and performance monitoring
  • Telephony Knowledge (Bonus): Understanding of SIP protocols, IVR systems, or contact center infrastructure
  • Technical Communication : Ability to discuss complex AI concepts with both technical and business stakeholders
  • Cross-Functional Influence : Experience driving alignment across engineering, sales, and customer success teams
  • Problem-Solving Mindset : Approach challenges with first-principles thinking and technical depth
  • Customer-Centric : Direct experience working with enterprise customers on technical implementations
  • Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service