Principal Outbound Workforce Management Product Manager

Workday•Pleasanton, CA

12d•$196,000 - $294,000•Hybrid

About The Position

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Workforce Management Team is a key driver of growth at Workday, focused in winning the Frontline Worker and expanding globally in target industries. This globally distributed team. We are looking to welcome our next workforce management expert to the Product Management team! About the Role Interface with customers, positioning the value of Workforce Management, discussing functional requirements, and collecting feedback to incorporate into product development cycles. Analyze competitive intelligence to help better position Workday in the market, highlighting our differentiators to customers Participate in customer events, marketing events, and analyst relations engagements Perform industry analysis to surface roadmap candidates back to the product team. Collaborate with Workday’s business Product Owners, customers, partners, development teams including architecture, consultants, operations, and product teams to understand their desired business outcomes and priorities. Help to define the product vision, strategy and roadmap, including the underlying technical capabilities Curate customer adoption campaigns to help customers realize the value of their Workforce Management investment. Engage with customer executive leaders in person on the Customer Experience Center on a regular basis. Guide the product teams towards high value OKRs. Support education and adoption of platform features by internal development teams. Coordinate and align solution design across multiple scrum teams operating in a sophisticated distributed software environment. Communicate and evangelize the product area among the Workday community and at Workday events.

Requirements

12+ years experience in product management, industry, and / or customer environments envisioning, defining, and delivering impactful SaaS and/or cloud-based enterprise software products at scale.
Expert level domain knowledge of the relevant industry and market, with a comprehensive understanding of Retail, Hospitality, Manufacturing, global compliance needs in Workforce Management and industry best practices for Scheduling, Demand Forecasting, and Time Management.

Nice To Haves

Business Influence: Getting buy-in for roadmaps by balancing customer value vs. cost.
Cross-Team Leadership: Driving results across Engineering, Marketing, and Sales.
Customer Advocacy: Turning deep empathy and pain points into actual product features.
Data Mastery: Using tools (Tableau, Snowflake, Sigma) to set strategy and KPIs.
Strategic Decision Making: Balancing tech feasibility with long-term business goals.
Market Research: Using competitive analysis and user behavior to find new opportunities.
Stakeholder Management: Influencing and managing expectations for executive leaders.
Visionary Thinking: Identifying disruptive ways to win the market.
Degree in Business or CS (Masters is a plus).

Responsibilities

Interface with customers, positioning the value of Workforce Management, discussing functional requirements, and collecting feedback to incorporate into product development cycles.
Analyze competitive intelligence to help better position Workday in the market, highlighting our differentiators to customers
Participate in customer events, marketing events, and analyst relations engagements
Perform industry analysis to surface roadmap candidates back to the product team.
Collaborate with Workday’s business Product Owners, customers, partners, development teams including architecture, consultants, operations, and product teams to understand their desired business outcomes and priorities.
Help to define the product vision, strategy and roadmap, including the underlying technical capabilities
Curate customer adoption campaigns to help customers realize the value of their Workforce Management investment.
Engage with customer executive leaders in person on the Customer Experience Center on a regular basis.
Guide the product teams towards high value OKRs.
Support education and adoption of platform features by internal development teams.
Coordinate and align solution design across multiple scrum teams operating in a sophisticated distributed software environment.
Communicate and evangelize the product area among the Workday community and at Workday events.