Principal Network Engineer

Brightspeed • Charlotte, NC

2d • Onsite

About The Position

As a Lead Network Engineer in Bright speed’s Network Architecture Lab, you will assume ownership and responsibility for Access, Metro Ethernet, CPE, Fiber Voice and/or Transport technologies and equipment testing. As a Lead Engineer within Network Architecture you will be tasked with drafting and conducting hardware (and software) certification testing for Brightspeed deployed devices and applications.
This role requires a high degree of advanced technical, analytical, and leadership competency to evaluate and test new technologies, resolve complex network issues, and provide expert technical guidance and support across multiple Brightspeed organizations.

Requirements

• Extensive knowledge and experience in network architecture of Metro Ethernet, Network Access, CPE, Fiber Voice or Transport network systems and configurations.
• Subject matter expert on one of the following platforms: Ethernet routers / switch, XGS PON network equipment, Transport equipment / or CPE testing.
• Working knowledge of Atlassian JIRA
• Ability to effectively communicate across all levels of the business, i.e., suppliers, executive, market unit, technology group, cross-functional work groups, and industry entities: oral, written and presentation skills including Microsoft Office
• Telecom Lab or Datacenter support experience.
• 4-year degree in Engineering, IT, or Telecommunications field or equivalent work experience
• Prior experience supporting Transport, CPE, Metro Ethernet or Customer premise equipment
• Hands on experience cabling, installing and turning up network devices or OSP equipment.
• Willingness and ability to work in the office during our core operating of Monday – Friday 8am – 5pm.

Nice To Haves

• Experience working as a technical support specialist within Access, Metro Ethernet, Transport, Fiber Voice or CPE technologies
• Experience working in a Network Operations Center, Field Operations, Engineering or Advanced Technical support teams.
• Industry certifications (Business Management or Technical Certification)

Responsibilities

• Design, execute, and document test activities for network equipment, services, and applications deployed within the Brightspeed production network.
• Participate in the evaluation, certification, and approval of new features and products through formalized testing prior to production deployment.
• Participate in operational assessments of First Office Applications (FOA).
• Perform high-level analysis to identify and resolve unique, complex, or chronic issues across Metro Ethernet, Access, Voice, Transport, and CPE networks.
• Provide technical leadership and direction in the resolution of defects related to peripheral network elements, applications, and situations involving malfunction, degradation, or service failure.
• Serve as a subject matter expert in hardware, software, and database operations across multiple telecom network platforms, including XGS-PON, Fiber Voice, Metro Ethernet, and Transport.
• Act as a subject matter expert in at least one deployed Brightspeed technology domain: Transport, Metro Ethernet, Network Access, or Customer Premise Equipment (CPE).
• Review software release documentation prior to platform upgrades; participate in supplier and/or Brightspeed lab regression testing; and lead successful software upgrade deployments across network elements and platforms.
• Engage directly with manufacturer and supplier technical support teams to troubleshoot and resolve platform or application failure conditions.
• Collaborate closely with Network Architects to define test requirements, resolve defects, and address operational solution gaps.
• Engage with manufacturers, suppliers, industry partners, and standards organizations to identify and evaluate new products and technologies for deployment within the Brightspeed network.
• Maintain a consistent on-site presence at the Brightspeed Lab as required to support testing projects and daily work activities.
• Document, track, and provide regular updates on all test activities, including results, risks, and remediation actions, and develop and maintain detailed test plans to support network certification and deployment efforts.

Benefits

• We offer competitive compensation and comprehensive benefits.
• Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
• Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees