Principal Experience Designer

Avispa Technology•South San Francisco, CA

16h•Hybrid

About The Position

A leading biotechnology company is seeking a Principal E xperience Designer. T he successful candidate will drive strategy and delivery within the Customer Experience (CX) Suite and ensure that UX/UI and CX design strategies and capabilities are accelerating the organization’s progress towards delivering great customer experiences and business impact.

Requirements

10+ years of experience, with 7 years in experience design, product design, UX design, or related field.
Advanced degree, or equivalent experience (e.g., MBA or related graduate-level qualification).
Ability to own and manage the full product lifecycle, including visioning, roadmap creation, execution, and impact measurement for specific products or features.
Strong skills in stakeholder alignment for cross-functional collaboration.
Strong mentorship and guidance abilities, with experience in coaching and mentoring talent (indirectly).
Excellent communication abilities to drive change, influence stakeholders, and evangelize the product vision.
Experience working in an agile setting or bringing agile best-practice mentorship to the team.
Experience collaborating with Legal, Compliance, and Privacy teams to ensure adherence to governance and regulatory standards, and help influencing and evolving standards where needed.
Ability to innovate and foster experimentation to improve product capabilities.
Proven ability to adapt and navigate ambiguous or evolving environments.
Strong problem-solving and strategic thinking skills, with a focus on balancing short-term execution and long-term vision.
Experience in healthcare, pharmaceutical, or highly regulated industries.
Proven success in managing complex projects requiring strategic planning and operational execution.
Advanced knowledge of workflow tools, automation systems, and compliance frameworks.
Experience building and managing a design system.

Responsibilities

Shape digital-forward Experience Design vision and standards, leveraging knowledge of industry/competitive trends and pulling through product suite strategic business priorities.
Partner with Sr. Director and Director, Experience Design to help drive the Experience Design vision and product standards by aligning with senior enterprise business stakeholder priorities, technical team capabilities, and process opportunities – ensuring seamless integration and strategic focus.
Develop innovation workstreams to drive experimentation within the product-oriented model and team for new product innovation and features.
Evangelize the role of UX/UI and CX Design in achieving enterprise objectives, communicating their value proposition and roadmap(s) to senior leaders and organization-wide stakeholders.
Comply with all laws, regulations, and policies that govern the conduct of the company's activities.
Partner with measurement and optimization Business Product Owners to inform CX and UX advancements and operations.
Mentor and coach junior Experience Design team members, fostering an exemplary employee experience, including a culture of collaboration, innovation, and accountability.
Cultivate an environment of design, craft, and quality within the team.