Principal Experience Designer

Concord USA • San Francisco, CA

12h • Hybrid

About The Position

We are partnering with a leading biotech organization to deliver seamless, compliant, and impactful digital experiences across patient and customer touchpoints. We’re looking for a Principal Experience Designer to drive vision, strategy, and delivery for a Customer Experience (CX) product suite, blending UX/UI excellence with enterprise-scale collaboration, measurable outcomes, and mentorship of designers. In this role, you will serve as a key individual contributor and subject matter expert in a critical focus area for the organization. You’ll help define experience standards, shape product roadmaps, and bring an experimentation mindset to innovation workstreams. This role is ideal for a product/experience designer who thrives in complex, highly regulated environments and can influence across multiple stakeholder groups, as well as mentor junior team members.

Requirements

• Bachelor’s degree in business, technology, operations, science, marketing, or related field.
• 10+ years total experience with 7+ years in experience design, product design, or UX design.
• End-to-end product ownership experience (vision, roadmap, execution, measurement).
• Experience in healthcare, pharmaceutical, or other highly regulated industries.
• Strong stakeholder alignment skills and cross-functional collaboration experience.
• Demonstrated mentorship/coaching of designers (direct or indirect).
• Excellent communication skills to influence and drive change; proven leadership presence.
• Experience working in agile environments or introducing agile best practices.
• Experience collaborating with Legal, Compliance, and Privacy teams to meet governance and regulatory standards; ability to help evolve standards where needed.
• Proven ability to innovate, experiment, and drive iteration in ambiguous contexts.
• Strategic problem-solver who can balance near-term delivery with long-term vision.

Nice To Haves

• Advanced degree (e.g., MBA or related graduate-level qualification) or equivalent experience.
• Track record leading complex programs requiring strategic planning and operational execution.
• Advanced knowledge of workflow tools, automation systems, and compliance frameworks.
• Experience building and managing a design system in a product ecosystem.

Responsibilities

• Set the Experience Vision: Shape digital-forward experience design standards aligned to business priorities, industry trends, and product strategy.
• Drive Product Impact: Partner with Experience Design leadership and cross-functional stakeholders to integrate design strategy with technical feasibility and operational realities.
• Lead Innovation: Launch experimentation workstreams to test and evolve new product features and capabilities.
• Champion the User: Define target users, synthesize research, prioritize features, and establish clear success metrics, balancing business value with exceptional end-user experiences.
• Own Outcomes: Plan and execute against product roadmaps, delivery milestones, and adoption metrics, ensuring measurable business impact through sustained engagement.
• Influence & Evangelize: Communicate the value of UX/UI and CX design to senior leaders; align stakeholders across functions and resolve conflicts to advance roadmaps.
• Cross-Functional Collaboration: Work closely with analytics, engineering/informatics, product leaders, and global counterparts to ensure alignment and knowledge-sharing.
• Operational Excellence: Build business cases, support budget and funding needs, define product usage and system health requirements, and uphold compliance best practices.
• Mentorship: Coach junior designers and cultivate a culture of collaboration, quality, and design excellence.
• Compliance Mindset: Ensure design and delivery align with applicable laws, regulations, and organizational policies for a highly regulated industry.

Benefits

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
• Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
• Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
• 401(k) Retirement Savings: 1% employer match.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

What This Job Offers

• Career Level: Principal