Principal Experience Designer

Truist • Charlotte, NC

22h

About The Position

The Principal Experience Designer (XD) delivers business objectives through the creation of superior user experiences for Truist clients, prospects, and employees with leadership and strategy responsibilities that cross multiple teams. The Experience Designer develops solutions within assigned business segments and across multiple channels (digital, in-branch, call center, etc) to create a competitive advantage in client experience - a key evaluation criterion for our clients and critical to the success of products.

Requirements

• BA/BS degree in User Experience, Interaction Design, Graphic Design, Web Design, Service Design, Communication Design, Computer Science, Psychology, HCI, Human Factors, other related field or equivalent work experience.
• Minimum of 6 years of relevant experience.
• Excellent time management and organizational skills with the ability to manage several workstreams simultaneously.
• Demonstrated ability to influence product direction through a deep understanding of users and design concepts
• Strong communication and presentation skills.
• Mastery of UX and UI standards.
• Basic understanding of CSS/HTML and Content Management Systems.
• Possess an understanding of the intersection of technology and human behavior

Nice To Haves

• Advanced degree (MS or PhD) User Experience, Interaction Design, Graphic Design, Web Design, Service Design, Communication Design, Computer Science, Psychology, HCI, Human Factors, other related field or equivalent work experience.
• Advanced experience creating design artifacts such as journey maps, wireframes, high fidelity comps that apply brand guidelines, service design blueprints, personas and prototypes
• Considerable knowledge about human abilities, human limitations, and other human characteristics that are relevant to design
• Knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants
• Experience in creating user experience designs that create a competitive advantage and experience in scientifically measuring the effectiveness of those designs with end users
• Strong understanding of World Wide Web Consortium (W3C) guidelines and Web Content Accessibility Guidelines (WCAG)
• Mastery of the Adobe Creative Suite.
• Understanding of the banking or financial services industry.

Responsibilities

• Direct (but not line manage) teams of experience designers to create solutions
• Translate user needs and business requirements into compelling experiences. Design and deliver user journeys, user flows, wireframes, high fidelity comps, and interactive prototypes across a variety of devices and interfaces.
• Create/invent highly innovative business opportunities that expand the value delivered to clients through digital and physical experiences. Create world-class, end-to-end experiences and lead special/innovation projects.
• Create an experience design strategy and future vision for assigned product(s) and utilize that strategy to drive significant improvement in XD key performance indicators that correlate with business revenue and financial key performance indicators. Prioritize the focus of XD efforts on those areas that deliver value to the client and value to the business.
• Foster productive partnerships with partners and know when and how to push design professionally
• Drive client acquisition, satisfaction, and retention through creation of proven industry leading user experiences and interfaces that will be developed into prototypes and future products and create a competitive advantage in user experience. Recommend and utilize user research on those experiences to scientifically measure and benchmark performance
• Develop customer understanding models that collect data obtained about our clients through user research, client feedback obtained through various channels (social media, phone channel, chat, feedback lines, etc), and 3rd party research and interpret that data to create a usable model of our clients
• Develop new design methods and practices that drive value. Educate team members on those.
• Foster communication and cohesion between internal teams and functions.
• Understanding of broader organizational context and goals.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level