Principal, End User Engineering

Ares Operations•Los Angeles, NY

About The Position

The Head of End-User Engineering is a senior IT leader responsible for the strategy, architecture, and operations of all end-user computing and digital workplace technologies across a global financial firm. This role oversees multiple functions that collectively ensure a secure, reliable, and high-performing digital workplace, including endpoint engineering, unified communications and collaboration platforms, digital experience, and emerging AI-driven productivity solutions. The Principal, End User Engineering defines the technology roadmap for employee-facing IT services, aligning them with business needs and regulatory requirements, while prioritizing exceptional employee experience and robust security. This role leads and mentors specialized engineering teams (device management, collaboration tools, user experience platforms, etc.), driving innovation and service excellence in a fast-paced, highly-regulated financial environment. The ideal candidate combines deep technical expertise in modern workplace technologies with strong leadership and strategic vision to ensure that all employees have access to secure, modern, and efficient tools that enable productivity and collaboration.

Requirements

12–15+ years of experience in end user computing and digital workplace engineering roles
Demonstrated experience leading multiple engineering teams supporting end user technologies
Experience managing enterprise workstation platforms and endpoint management environments
Experience operating collaboration and productivity technologies at enterprise scale
Deep familiarity with best-in-class enterprise endpoint management tooling.
Endpoint Platform Engineering Experience managing enterprise endpoint platforms including workstation operating systems, device configuration, and lifecycle management.
Application Packaging & Deployment Expertise in application packaging, deployment automation, and enterprise patch management practices.
Unified Communications & AV Technologies Experience supporting enterprise communication and audiovisual collaboration platforms.
Digital Workplace Platforms Experience managing workplace applications and employee enablement platforms.
AI Productivity Tools Understanding of emerging AI-powered tools that enhance employee productivity and digital workplace capabilities.
Enterprise Platform Operations Experience ensuring reliability, monitoring, and lifecycle management of large-scale end user technology platforms.
Strong written and verbal communication skills
Ability to manage multiple projects and priorities simultaneously
Experience working in global enterprise environments, preferably in financial services or other highly regulated environments
Willingness to travel (approximately 10-25%)
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field.

Nice To Haves

Advanced degree strongly preferred.
Experience supporting global user populations across multiple regions
Experience implementing modern endpoint management and digital workplace transformation initiatives
Experience deploying AI-enabled workplace productivity tools