Principal Digital Product Manager; Rental Management Systems

Caterpillar Inc.

About The Position

Caterpillar is seeking a Principal Digital Product Manager to lead the development of the Rental Management System within the Enterprise Resource Platform (ERP) template for our Caterpillar Dealers. The Caterpillar ERP product will be built using Microsoft Dynamics 365 and will incorporate all of the Rental capabilities to improve dealer operations, enhance customer experience, and integrate back to Caterpillar digital systems. The Principal Digital Product Manager is responsible for defining, delivering and managing the ongoing development of the Rental Management System in the ERP. This role will partner with the Rental subject matter experts, technical leads, and vendors / suppliers to generate the requirements for the Rental Management System. The candidate will drive clear and requirements, oversee the development, conduct user acceptance testing, and produce the go-to-market strategy for Rental within the ERP template.

Requirements

Product Ownership & Agile Delivery Proven experience owning a product backlog, defining roadmaps, and managing releases.
Skilled in writing clear user stories and acceptance criteria based on stakeholder input.
Comfortable leading sprint planning, reviews, and retrospectives with cross-functional teams.
Ability to balance competing priorities and ensure alignment with business objectives.
Stakeholder Management & Communication Ability to translate complex finance requirements into business-friendly and technical terms.
Skilled at facilitating workshops, demos, and discussions with Rental stakeholders, suppliers, and business leaders.
Strong presentation and negotiation skills to align diverse stakeholders.
Collaborative approach to building consensus and driving adoption across departments.
Business Data Analysis & Reporting Strong analytical skills to interpret Rental data, establish clear Rental data domain and identify improvement opportunities.
Experience defining and monitoring KPIs such as close cycle time, invoice processing efficiency, and reporting accuracy.
ERP & Systems Knowledge (Rental Management System) Hands-on experience with Microsoft Dynamics 365 or other Rental-related ERP products in a product or process leadership role.
Understanding of ERP system configuration, security, and integrations with related systems.
Awareness of Microsoft release cycles and ability to assess new features for business value.
Knowledge of ERP product lifecycle management, including adoption and change management.

Nice To Haves

Extensive experience working in the Rental or adjacent industry, preferably with ERP or Rental Management System experience
Proven experience in Product Management and/or technical background to deliver enterprise-level applications
Extreme ownership of their product and responsibilities that drives deliverables
Experience working within B2B and B2B2C organizations and integration between applications, service-layers and platforms
Experience working with operational data systems and/or acting as a data domain expert / steward, preference for Rental Management System or ERP experience.
Experience in Agile software development environment operating at scale managing multiple concurrent teams, SAFe Agile is a plus
Strong leadership in working within a matrixed organization to coordinate development, dependencies and risks for product delivery

Responsibilities

Define and own the roadmap for the Rental Management System.
Properly prioritize capabilities, intake requests and features to drive business KPIs.
Collaborate with Dealers & Rental business stakeholders to elicit, analyze, and document complex business requirements for Rental operational processes
Lead solution design sessions with subject matter experts and Dealer Rental personnel to define the experience and technical solutions and translate into actionable development specifications.
Act as the Voice of the Dealer throughout the development process, ensuring the requirements from our end-users are incorporated in the ERP product
Engage with other ERP product leads to ensure execution of Rental requirements in their workstreams to create an exceptional Dealer Rental experience
Improve the Rental data domain by defining proper data requirements, validation and governance processes in coordination with the Rental & Used teams
Enable seamless, real-time integration from Caterpillar applications (i.e. Cat Rental Store, VisionLink) to the Rental Management System for high-value use cases throughout the Rental lifecycle
Collaborate with Training department to deliver user training programs, provide ongoing updates for enhancements to the product, and engage with Dealers where necessary.
Work with Support teams to produce product documentation and to generate adequate support materials, workflows and playbooks to ensure Dealer use of the product.
Assist where needed in remediating support issues through roadmap / delivery team adjustments.