Principal Coordinator, Security Operations Specialist I, Global Workplace Services

Capital One • McLean, VA

3d

About The Position

Principal Coordinator, Security Operations Specialist I, Global Workplace Services At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. At Global Workplace Services (GWS), our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. Our team manages a diverse portfolio of mixed-use owned and leased properties, and we’re constantly transforming our workplace to enable our employees to work the way they work best. But we don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Principal Coordinator, Security Ops Specialist. As a Principal Coordinator, Security Operations Specialist, you’ll carry out day-to-day activities in the Global Security Operation Center (GSOC). The GSOC is our 24/7 security and intelligence function that evaluates and reports on hazards and threats to the company including but not limited to natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion and others. This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts. This role's hours are expected to be 3pm-11pm Sunday through Thursday, but is subject to change with the needs of the business. The Ideal Candidate Should Communicate effectively, especially during incident response; keep stakeholders updated Place importance on our partners’ experience when making decisions; provide necessary support Show flexibility in handling various security events or emergency situations Manage time efficiently Be able to write effective security reports Have a penchant for investigation and the ability to think critically Ask clarifying questions when uncertain Embrace constructive feedback and opportunities for development Identify opportunities for process and efficiency improvements Be a consistent team player

Requirements

• At least 2 years of experience in one or more of these fields: Law enforcement, Military, Corporate Security, Business Continuity, Risk, Emergency Management or Customer Service
• At least 1 year of experience with security operations
• At least 1 year of experience with Microsoft Office or Google Suite

Nice To Haves

• Bachelor's degree or military experience
• 3+ years of experience in the security field
• 1+ years of experience with emergency communication operations
• 1+ years of experience with situational awareness tools for example NC4 and VCC
• 1+ years of SOC experience
• 1+ years of experience with MAStermind, Lenel, Verint or Genetec video systems, or the D3 report-writing platform

Responsibilities

• Intake of critical response communications
• Responding to calls for equipment service and information about security-related technology systems, which includes, but is not limited to, phone, email, and emergency mass notification tools
• Monitor and respond to security alarms utilizing the alarm monitoring tools themselves, or cameras and various intelligence resources in order to identify and resolve physical security threats
• Synthesize large amounts of information quickly
• Create a comprehensive documented record of security-related incidents
• Coordinate routine and critical incident communications
• Understand the proper use of security-related tools and procedures
• Implement access control procedures
• Assist with physical security validations for our partners and vendors
• Support general security, first responder, and law enforcement engagement and response to incidents
• Escalate to supervisors when appropriate

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees