Principal Community Services Supervisor

City of Santa Monica, CA•Santa Monica, CA

53d•Hybrid

About The Position

The current vacancy is located at Virginia Avenue Park within the Housing & Human Services Department. Virginia Avenue Park (VAP) serves as a hub for community-based programs that promote the wellbeing of residents of Santa Monica, particularly those that reside and go to school in the Pico Neighborhood. VAP provides an array of programs, workshops, classes, services, and events for youth, teens, their families, and other Santa Monica households. The ideal candidate will place a strong emphasis on principles of cultural competency, service coordination across providers, and youth development. The VAP Principal Supervisor will serve as a liaison between community members and other stakeholders. Strong leadership, interpersonal, and communication skills are vital to the success of this position. Bilingual proficiency (English/Spanish) is required. NOTE: The eligibility list resulting from this recruitment will be used to fill all vacancies that occur in the City during the life of the list. Job Summary: Oversees community services offered to the public by the City; supervises a range of programs that offer educational, cultural and recreational activities and events to the public; oversees program development and program evaluation activities to ensure the delivery of responsive and effective community services programs.

Requirements

Knowledge of: Principles and practices of community service, or recreation administration
Knowledge of: Principles of program development and programming for community service programs
Knowledge of: Community outreach strategies
Knowledge of: Principles of facility management
Knowledge of: Principles of community event management
Knowledge of: Fundraising strategies and grant proposal writing techniques
Knowledge of: Principles of grant management
Knowledge of: Principles of budget development and management
Knowledge of: Supervisory principles, practices and techniques
Knowledge of: Multi-cultural outreach strategies, especially those for traditionally under-served members of the community
Ability to: Plan, manage and direct a variety of community service programs and activities
Ability to: Evaluate and administer community services, including a variety of programs, activities and events simultaneously
Ability to: Conduct fundraising activities
Ability to: Promote community participation in programs
Ability to: Prepare and present clear and concise oral and written reports and recommendations
Ability to: Provide staff support to advisory committees and prepare agendas and minutes
Ability to: Establish and maintain effective working relationships with a variety of individuals including inter-program and inter-divisional staff committees within the City; other government officials, community groups, boards and commissions and the public
Ability to: Coordinate programs with other community groups and agencies
Ability to: Provide customer service
Ability to: Work with persons from diverse social cultural, and economic backgrounds as well as a variety of work styles, personalities and approaches
Ability to: Select, train and supervise staff
Skill in: Dealing with the public
Skill in: Leadership and supervision
Skill in: Working cooperatively with community groups
Skill in: Using a personal computer and applicable software applications
Skill in: Writing reports and correspondence
Education: Graduation from an accredited college with a bachelor's degree. Additional relevant work experience may substitute for the required education on a year for year basis. 30 semester units is equivalent to one year of education.
Experience: Four years of recent, paid responsible paid experience developing, organizing and supervising community service programs, including at least two years in program management and staff supervision. Bilingual skills may be required depending upon the job assignment.
Licenses and Certificates: Possession of a valid Class "C" driver's license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Successful completion of State of California approved courses in food services, sanitation and food service management within one year of hire, if appropriate. Possession of a valid cardiopulmonary resuscitation and first aid certificates within six months of hire.

Responsibilities

Develops, directs, supervises and promotes one or more major community services that offer a variety of educational, cultural, recreational, social, human service, and community outreach programs to the public.
Determines annual staffing levels (including the use of volunteer resources) and develops and controls annual operating budgets for programs.
Develops annual program work plans including a master calendar of events and activities.
Develops and oversees new program initiatives to meet critical community needs.
Analyzes and identifies revenue-producing opportunities for programs; identifies community resources, including volunteers, to support programs; develops and implements fundraising strategies and assigns fundraising activities to program staff as appropriate; prepares or assists in the preparation of grant applications.
Supervises program staff; oversees the development and implementation of staff training programs to ensure a high level of customer service to program participants.
Develops program standards and monitors and evaluates overall program effectiveness; makes recommendations to division head on needed changes in program direction and content.
Oversees the general operations and maintenance of facilities that support community service programs at one or multiple sites; develops policies of operation; identifies preventative and emergency maintenance needs and capital improvements, and makes recommendations to division head; may oversee daily facility operations; may review and submit work requests.
Represents programs to the public and community groups; staffs program advisory boards; may staff non-profit boards of directors.
Handles sensitive community/participant complaints and responds to inquiries.
Conducts studies and surveys, maintains and analyzes records and prepares a variety of reports including financial and grant reports, customer satisfaction reports, and quarterly reports to the Recreation and Parks Commission.
May chair a park-based staff team from different divisions and departments.
Performs other duties as assigned.

Benefits

The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.

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