Principal Business Functional Consultant, Transformation - Business Prioritization
About The Position
The Principal Business Functional Consultant serves as a strategic business partner within the Business Value & Strategy tower to drive enterprise-level transformation outcomes. This role provides deep subject matter expertise, operational insights, and high-impact process recommendations to support business readiness and the successful delivery of transformational or major project initiatives. Focused on non-technical domains, the consultant bridges current state operations with future state capabilities by representing functional needs, identifying gaps, and enabling sustainable change through collaboration, communication, and stakeholder engagement. The Principal Business Functional Consultant influences senior leaders, guides cross-functional teams, and ensures customer-centric outcomes are prioritized and operationalized effectively.
Requirements
- Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
- Strong understanding of utility processes and performance drivers.
- Excellent communication, critical thinking and problem-solving skills.
- 7+ years in operations, business process improvement or service delivery.
Nice To Haves
- Demonstrated ability and experience to influence senior leaders and guide cross-functional teams to ensure customer centric outcomes are prioritized and operationalized effectively.
- Master's Degree in Technology, Business, Innovation or related to Corporate and/or Customer Organizational Leadership and Behaviors.
Responsibilities
- Serve as a strategic advisor for business functional teams by providing deep subject matter expertise, operational insights and high impact process recommendations across business functions.
- Develop and lead the Customer Strategy Forum for alignment among multiple stakeholders and vendor partners.
- Align Customer Core initiatives with business prioritization rubric.
- Sequence initiatives of competing priorities to ensure business value realization.
- Establish ongoing, operational business prioritization process owned by the business and executed by technology team.
- Identify, assess and communicate broad operational impacts of proposed changes, proactively addressing enterprise level risks and misalignments.
- Guide business functional testing strategy, inform training and change design and ensure user adoption approaches enable sustainable transformation.
- Partner with cross functional leaders to ensure end-to-end business process integration and customer centric operational continuity.
- Champion enterprise continuous improvement by elevating systemic pain points and shaping long-term design decisions.
- Lead development of enterprise performance metrics, reporting frameworks and post implementation value realization measures.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Number of Employees
5,001-10,000 employees
