Principal, Business Analysis

OCC • Franklin, TN

5d • Hybrid

About The Position

This role will be responsible for establishing and maintaining effective relationships with leaders throughout the organization in order to help design solutions leveraging information gathering and analysis/modeling skills. Helping manage efforts utilizing an Agile method, this role will direct collaboration with owners, users, developers, and QA teammates to ensure that solutions are addressing the owner’s vision and the challenges presented in the identified processes. Analytical skills, interpersonal skills, communication skills, and knowledge automation capabilities are foundational to success in this role.

Requirements

• Proven experience in handling BPM and automation principles
• Understanding of SDLC methodologies including Agile
• Understanding of risk and controls within processes
• Experience with Process Modeling and Continuous Improvement methods
• Familiarity with delivering human-centric design solutions
• Demonstrable experience in collecting and documenting business requirements to solve process inefficiencies
• Proven ability to communicate effectively with stakeholders, team, and leadership
• Ability to think logically in a manner to learn script writing for automation tools
• Ability to interact with various departments to successfully collect needed information to complete analysis efforts.
• Ability to work proactively in identifying risks and proposing solutions
• Ability to plan/manage/prioritize work to meet objectives of multiple or competing priorities/projects
• Microsoft Office Suite
• Proven Experience with JIRA
• Profound understanding of BPM tools and techniques
• Experience with RPA Tools
• Bachelor’s degree in Business or Technology field
• 10+ years of experience
• Proven expertise in business analysis
• Experience with SDLC methodologies including experience with Agile
• Agile certifications (Scrum Master, Product Owner)
• Process Improvement techniques (Six Sigma, Lean)

Nice To Haves

• Master's degree

Responsibilities

• Manage relationships with internal stakeholders
• Direct organizational value through active listening and translating identified challenges into actionable plans and stories
• Ensure collective team efforts are measurable and support continuous improvement
• Collaborate with team owners and SMEs to identify process pain points and opportunities to leverage automation to increase value and efficiency throughout the organization
• Direct the development of a holistic approach by partnering with process owners to prescribe process solutions and manage expectations through the process
• Write agile user stories that will inform the development and testing teams as to required features
• Direct UAT and test scenario/case development
• Facilitate UAT of deployment complete projects
• Analyze impact from process changes to risks and controls within processes
• Manage expectations and report project progress to stakeholders, team members, and management
• Serve as a liaison between development partners and business SMEs
• Define and execute the roadmap for automation within OCC
• Work closely with OCC information technology teams to integrate the automation platforms with other existing platforms
• Direct and enable all Agile ceremonies that support solution delivery
• Work as a member of the Process Innovation team, and coordinate with all team members to address customer requests
• Other duties as assigned

Benefits

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

What This Job Offers

• Job Type: Full-time
• Career Level: Principal